can't access the code,

RONALD-BRIDGMAN wrote on 10/27/2020, 12:13 AM

i tried entering my email address and password and it does not recognize it so i can't access the activation code.

it is not the first time i use one of your products it is an update to what i have already that was just purchased 1 hour ago. this is my order number20201027161xxxxxxxx if this helps. i just wish all you companies would have a 1 800 number that would speed up the process if necessary and i see the info / link is only good for 90 days on top of it.

Comments

CubeAce wrote on 10/27/2020, 3:03 AM

@RONALD-BRIDGMAN

Hi Ronald.

This is a user forum only. Mods are users not magix staff.

You need to get into contact with the magix sales team using the email they sent you to confirm purchase.

Ray.

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johnebaker wrote on 10/27/2020, 4:46 AM

@RONALD-BRIDGMAN

Hi

Do you mean you did not get an email with your serial number after purchasing?

If not check your email spam folder.

John EB
Forum Moderator

Lateral thinking can get things done!

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browj2 wrote on 10/27/2020, 7:54 AM

@RONALD-BRIDGMAN

For which program?

John CB

John C.B.

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RONALD-BRIDGMAN wrote on 10/27/2020, 2:18 PM

VideoPro X(12);  i did ( or maybe still do, ) have an account but it no longer accepts my email or password. to be able to get the activation code. yet i am able to use my email and password for the forum????? of course trying to contact or talk with someone is impossible, i even tried the phone numbers and they are no good as well. i don't know why they can't hire someone to help guide or just be there for questions.

browj2 wrote on 10/27/2020, 3:25 PM

@RONALD-BRIDGMAN

Your user name is your email address. Did you change it?

You say that you tried entering your email address and password - where?

Did you not receive an email from Magix right after purchase with the activation code and download link? Check your spam box.

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

johnebaker wrote on 10/27/2020, 3:46 PM

@RONALD-BRIDGMAN

Hi

When you bought the program did you get an email with your serial number/activation code and was the email address you used to purchase the same as the one for the forum?

John EB

Last changed by johnebaker on 10/27/2020, 3:50 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.