Can't activate product

wonted wrote on 11/29/2017, 9:14 PM

Hello, i have a problem, with activation my Sound Forge, we buyed it in december 2016, but when we try to activate them we got a message that voucher incorrect or gone, i try to write in all e-mail adresses of MAGIX company but i have'n got any reply, what we should to do in that situation, please help :(

Comments

rraud wrote on 11/30/2017, 2:39 PM

Don't know if I have any answers, but what version of Sound Forge is it?

wonted wrote on 11/30/2017, 9:14 PM

I talk about Sound Forge Pro 11 Academic - ASF11099ESD. I hope that i can find some one who know, or reply from support, i can't write down from personal cabinet in web site  becouse i have no activate products, and activate product that i have i really cant)
 Its some insane happening, i more that 3 month trying to find answers, i even dont remember hove many e-mails i was send in different address, including a region reseller. I think time to learning german language, and then trying call in main office magix...

rraud wrote on 12/1/2017, 11:14 AM

I don't think the academic version is any different from the standard SF Pro 11 release, except for the pricing. Can someone for Magix confirm this? Did you install the latest build (which I think is Build 345). If not, go to the Magix Download Center ( https://www.magix.com/us/support/my-service-center/product-downloads/ ) reinstall, then try to register again... You will also need your serial number to download, which should be a 15 character alphanumeric string, starting with 17D (17D-XXXX-XXXX-XXXX).

wonted wrote on 12/1/2017, 11:25 AM

 

Hello, i have a problem, with activation my Sound Forge, we buyed it in december 2016, but when we try to activate them we got a message that voucher incorrect or gone, i try to write in all e-mail adresses of MAGIX company but i have'n got any reply, what we should to do in that situation, please help :(

I have a problem on take license code on step voucher code activation, and when i try to activate it on cabinet and get error( I mean i have no any serial number i have just voucher code

barlet wrote on 12/2/2017, 6:36 AM

I downloaded the programm. Where is the serial number? I looked for it all over the programme and still cannot find it.

rraud wrote on 12/2/2017, 11:24 AM

wonted. I suggest you contact 'Customer Service' (not tech support).

https://support2.magix.com/customer/en/request

barlet: When Sound Forge is 'purchased' (for download), your activation serial number is usually sent via e-mail. If you purchased a disc, I suppose it would be on the disc or disc envelope. Contact 'Customer Service' at the above link.

wonted wrote on 12/2/2017, 11:57 AM

For receiving a customer service i need support voucher code " Please enter the code from your support voucher.", but i cant activate a product)

B-V-Boy wrote on 2/26/2020, 12:09 PM

Downloaded a trial version of Photo Manager and I registered it, but I can't open it because it keeps asking me to register. I got an activation code and used the code but it still won't open

emmrecs wrote on 2/26/2020, 1:22 PM

@B-V-Boy

You have posted to a rather old thread, asking a question about a product which is completely different to the one which the OP was asking for help with. Please do not do this but rather start a new thread with your question in the Photo and Graphic products area of the forum.

This thread will be closed.

Jeff
Forum Moderator

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