Hey everyone. I just attempted updating to 2021, but installation failed. It just does everything it should but hangs in the last part Stage 3 Installing. I just left the computer on for 2 hrs doesnt seem to be doing anything. Any clues? Windows 10 Pro here.
Program: Movie Edit Premium - 2021
NOTE: Yes, did follow the Windows 10 post.
Yes, did uninstall and reinstall.
Yes, did remove EVERY folder on the drive.
Yes, ran setup as Admin.
Only resolution so far was to install previous version 2020 from left over installer I had on my computer. Installation went without issues -- so its not a simple thing. There is definitely something wrong with the 2021 updater.
Hi.
Can you tell me if you have a graphics card installed and if you have what is it please?
Ray.
AMD Radeon HD 6450
Hi.
I'm only guessing at this point but we are seeing a lot of people recently with this update saying either the installer stops loading or they are getting no image in the editor once installed. In nearly every case so far where there has been no image in the editor once the program has installed and it has turned out that the graphics card has had to be bypassed.
Looking at your card specs. It only supports up to direct X11 and has limited pixel shading by today's standards.
So this is a long shot but I'm going to say it could be possible that the installer is stalling because of the graphics card. There may be a component it's trying to link to that it can't and so instead or ignoring it is freezing.
If you can remove the graphics card from the system and try again, that is what I would try next if it were me.
We have suggested all sorts so far to various people about disabling virus scanners and Windows Defender without much success.
When I look at the system specs to run MEP 2021 I'm not sure about the minimum specs for Radeon cards. I'm not that familiar with them.
Look here and see if you think your card meets the minimum specs. Also look at the recommended card specs.
https://www.magix.com/us/video-editor/movie-edit-pro/specifications/
And here for your cards specifications.
https://www.bhphotovideo.com/c/product/1055253-REG/sapphire_100322l_radeon_hd_6450_graphics.html
Ray.
Hi Ray.
That's an interesting post! Having looked again at at least some of the posts reporting this issue I wonder whether you have found one very possible reason for the installation problems! Certainly, that Radeon card is now "old" - I seem to remember having one in a long-defunct computer - more "modern" Radeons seem to work with both VPX and MEP without major problems.
As I said above, unfortunately that graphics card is now "old" - I see it is actually discontinued - and its drivers are considerably behind those offered on more modern Radeon cards (I run an AMD Radeon R7) so I would second Ray's suggestion of taking out of your computer and then retrying the installation, taking care to again follow the procedure of first removing everything related to the program.
Yes, it may well be a hassle but I honestly think it will be well worth the effort.
Jeff
Hi Jeff.
Yes. To be clear, this may not be completely Magix fault.
There was a time when such problems with drivers only occurred if you updated from one operating system to another. Such as going from Win 98 to Win 7 or initially from say Win 7 to Win 10.
This is no longer the case with Windows 10. Each update could potentially make an older peripheral component useless or at the very least less than useful.
This is down to Microsoft's decision to continually dynamically update the operating system to cope with newer components such as CPUs, Motherboards, etc. If a manufacturer decides a component is beyond its life expectancy and usefulness and decides not to update the drivers to cope with new architectures it will either be less effective or stop working altogether with an operating system or program update.
As this will vary from component to component it is difficult to know for sure whether a driver is now compatible or not.
It may however be the reason the Movie Edit Pro and VPX specification pages now not only show the minimum computer specs that should be considered but examples of what they consider to be reasonable spec cards both from Radeon and Nvidia as I think there is more to consider now than just the amount of ram a card has but also driver support.
Ray.
I understand and it well may be the case. However, MEP 2020 works flawlessly. I will definitely try your suggestions in trying a new card and yes indeed, my machine is in the older side. Curious as to why would 2020 work without any issues and suddenly 2021 has problems with older cards, and I do understand that 2021 has a different engine and different services.
I think then the only way to make sure is to try with a more modern system. I will take this as consideration. For the moment I may have to stick to 2020 until I can upgrade my devices.
Thank you everyone!
Hi
. . . . Curious as to why would 2020 work without any issues and suddenly 2021 has problems with older cards . . . .
Updated technology - to quote Magix from this comment
. . . . since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it. . . .
Maintaining support for legacy products for Microsoft's Direct-X is the responsibility of the graphics card manufacturers and they usually have a set time limit on driver support for older graphics cards. With some graphics cards it is simply not possible to provide newer drivers as the technology within the graphics card does not support the feature - this is exemplified by Nvidia dropping support for NVCUVID ('CUDA') encoding in favour of NVENC which uses a dedicated encoder on the graphics chip, this rendered all older graphics card effectively obsolete.
John EB
@johnebaker yes, that would make sense. Ready for an update then.
@CubeAce @psalmista2008@psalmista2008
Looking at your card specs. It only supports up to direct X11 and has limited pixel shading by today's standards.
The other thing is there are several flavours of that 6450 card with different amounts of Video Ram with some as little as 512MB. The specs for Infusion Engine 2 say minimum of 1GB.
Still, I can not see how the video card specs would stop the program from installing correctly?
Peter
Hi Peter.
I've never tied this deliberately but in the past tried to load the wrong drivers into a system and got one of two results. Either it stopped loading or I got a message saying it wasn't compatible. While I'm not sure this or something similar is happening, I'm not a coder, I find it odd the same thing with the installer is happening on similar specced systems.
If you look at the specs of similar cards some have the ability to do more pixel shading than others. Some of the cards internal architecture do not have parts of their internals blocked off and seem to have better compatibility with Direct X. There is a lot of Windows 10 functions that will not work without Direct X. So in effect I'm guessing but looking for common causes of why the installer stops on those systems at present.
It would be very helpful if anyone suffering would actually get in contact with Magix to find out why.
Ray.
@Scenestealer @johnebaker @psalmista2008
Hi.
One way to test that out perhaps would be to remove the graphics card and drivers to see if the install finishes. Unless anyone has a better idea.
[Additional Edit]
Also, why in one instance the problem went away when the person replaced their graphics card?
Ray.
Neither can I - if suitable GPU's are not available, the program would revert to software encoding and that is after installation.
As usual this is just sloppy software development.
A new software that expects only new latest shinny hardware...? Sure everyone of us is like a millionaire and can afford a iCore 10900K. Oh need to upgrade again to use the next latest software upgrade, got to get a iCore 11900K mmm when is intel releasing the desktop version of gen11 iCore... what only notebook gen11 CPU available. So now all MEP users need to get new shinny iCore gen11 Notebooks to run it.
Ok... a bit extreme
but really the software should be backward compatible or be written better (as per above quoted)... revert to something that works. Really no brainer....
The software expects nothing, but the end user is expecting improvement on performance with each subsequent release with no impact on on their hardware? How does that work?
I upgraded a camera and had to upgrade my pc to handle the resulting files. I didn't like it but no-one forced me to buy a new camera. If you upgrade or update anything you should expect something to give at some point in time.
Ray.
. . . . As usual this is just sloppy software development. . . . .
On the contrary this is good software development - ensuring the program will work on systems that do not have graphics cards/GPUs that meet the requirements of the program.
. . . . A new software that expects only new latest shinny hardware...? . . . .
You have the cart before the horse - software development tries to keep pace with the endless loop of camera, smart phone, graphics card and TV manufacturers who must go higher, faster, better in response to consumer expectations as a result of the relentless 'be there or be square' marketing.
John EB
The software expects nothing, but the end user is expecting improvement on performance with each subsequent release with no impact on on their hardware? How does that work?
It is called optimisation. Software optimisation. Algorithm optimisation. And nowadays Machine Learning, AI, to make better decision on how to render the part of video... etc etc
So many ways of improving performance.
Take this for example https://blurbusters.com/amds-5600-xt-gets-speed-boost/ which is a firmware (software in the bios) update that gives a 10% speed boost. No new hardware added.
Welcome to the world of Software.
Sure not every software update will give performance increase... but then why are you benchmarking 6 10 12 hours if you yourself is not expecting it.
No offence man... just my 2 cents.
but then why are you benchmarking 6 10 12 hours if you yourself is not expecting it.
Mainly for fun when I've nothing better to do. To see what breaks, if anything by trying to push the limits. To try to help reasonable requests for help if I can. I would prefer to be out filming assignments at events that are sadly not happening at present and then get on with the editing. This passes the time between that and my day job.
. . . . As usual this is just sloppy software development. . . . .
On the contrary this is good software development - ensuring the program will work on systems that do not have graphics cards/GPUs that meet the requirements of the program.
Well English is not my native language.... so may be I can't express properly.
That sloppy software development statement was for MEP developer... for not ensuring the program will work on systems that does not have graphics cards/GPUs that meet the requirement of the program.
. . . . A new software that expects only new latest shinny hardware...? . . . .
You have the cart before the horse - software development tries to keep pace with the endless loop of camera, smart phone, graphics card and TV manufacturers who must go higher, faster, better in response to consumer expectations as a result of the relentless 'be there or be square' marketing.
You are right to say that they have keep pace with new developments. So that single sentence is taken out of context because after the "ranting" there's another sentence that states "the software should be backward compatible".
but then why are you benchmarking 6 10 12 hours if you yourself is not expecting it.
Mainly for fun when I've nothing better to do. To see what breaks, if anything by trying to push the limits. To try to help reasonable requests for help if I can. I would prefer to be out filming assignments at events that are sadly not happening at present and then get on with the editing. This passes the time between that and my day job.
Don't get me wrong... I am too looking at your results.... they are very useful 👍
If yours and others findings point to increase in performance due to using Nvidia HW (CUDA or whatever they want to call it now) I would certainly pay the upgrade since my subscription ended last year.
Hi.
Software updates and upgrades in themselves normally don't give much in the way of performance boosts in themselves but more like incremental steps.
No matter what software I've ever used. Cubase, Photoshop, Power Director, Capture NX, Nero, the list goes on, eventually makes components or whole systems redundant. I have security dongles I can't use because the connector no longer exists. Sound cards that can only use 32 bit drivers as well as graphics cards, again the list goes on.
What useful program or even image file could I now fit on a three and a half inch floppy drive?
Performance boosts come from the development of new hardware. But then for technical reasons, newer hardware needs new connectors or power requirements to stop noise interference between components, or power requirements, or handle clock speeds, whatever. There are electronic life cycles who's life expectancy is less than decades now. Driven mainly by phone technology.
I have boxes of old components I could put together and run those programs again but I've never been tempted. Could I now wait for the old loading times of programs or sit in front of VGA monitor? Yes. Would I enjoy it any more? On a day to day basis no, not for everyday use.
Software should only be upgraded to if an individuals components can take it and the benefits of using it are an improvement over the older version or a new peripheral such as a camera can no longer be supported because its performance is now so much higher that the persons ability to process the files on their current computer is no longer possible.
It is always a mistake to be an early adopter of any new tech or program unless an individual has the need for it rather than a desire for it.
It is always a mistake to be an early adopter of any new tech or program unless an individual has the need for it rather than a desire for it.
Yeap true. I only updated my Win10 to 2004 after see John EB signature states his is on 2004.
Been over a year since I updated MEP, anyway subscription is no longer active, so I cannot remember if it allows you to skip updates. Guess it should.
Hi
. . . . I only updated my Win10 to 2004 after see John EB signature states his is on 2004 . . . . .
I waited a couple of months, before moving up to Win 10 2004, to see if any major bugs appeared with early adopters.
The one thing I did do was a complete wipe of both my PC and laptop and did a clean install of Windows and programs. I highly recommend this if, like me, the upgrade was going to be on top of a long sequence of previous versions Windows 7 through 8, 8.1 and the various releases of 10 from 1609 through to 1909.
There was too much legacy junk hanging around that a clean install was a necessity, and it paid off, my now aging laptop has a new lease of life, and my PC was very quick, until I put the banking software on - that stuff is a pain - even locked you down from taking screen shots.
John EB
Well I did not do a clean reinstall, but let it just updated from the previous version. May be one day I will do a re-install.
I don't understand why any software would stop screen shots, when nowadays almost everyone carries a camera on them everywhere they go.