No video after upgrade to 2021 Movie Edit Premium Plus

Alison-Whyte wrote on 8/29/2020, 1:03 PM

Hey Jimmy! Did you get any joy? Had a similar issue. Video appears as normal when I play it from the import window. When I import it, it's gone all wonky! Also paid for another codec activation code but message appears saying it's already installed! Really need it fixed asap as got a deadline for Monday!

browj2 wrote on 8/29/2020, 1:23 PM

@Jimmy-Ellis @Alison-Whyte

Hi,

Try this. Program settings, Display options, change Video Mode to something else, like Compatibility Mode.

John CB

Alison-Whyte wrote on 8/29/2020, 1:34 PM

Thanks John. Tried that but it's still wierd. Its giving me the phone footage in the opposite dimensions as to what it should be so it appears all squashed up.

I'll keep trying stuff!

Cheers

Jimmy-Ellis wrote on 8/29/2020, 1:47 PM

Thanks John. That did not work for me. On the image all MOV and MP4 do not preview in the Import window or in the Timeline and they do not display when I play my project. AVIs work so it seems like a codec issue. Not sure why 2020 worked perfectly then after the upgrade problems.

Alison-Whyte wrote on 8/29/2020, 2:04 PM

Yeah, I installed the Mpeg 4 codec but it's still the same! Brain fry!

CubeAce wrote on 8/29/2020, 2:52 PM

@Jimmy-Ellis @Alison-Whyte @browj2

Hi Jimmy. Alison.

If that is an old project maybe the new improvement of knowing which way the video should be shown is getting mixed up with the the old settings of the project.

Ray.

Alison-Whyte wrote on 8/29/2020, 3:03 PM

Hi Ray,

Not sure about Jimmy's but I tried a whole knew project with mine and it did the same. Now trying to reinstall the 2020 version

Ali

Jimmy-Ellis wrote on 8/29/2020, 3:57 PM

No change when creating a new project. I am going to go back to 2020 if I can.

Jimmy-Ellis wrote on 8/29/2020, 4:36 PM

I uninstalled 2021 and reinstalled 2020, and I'm back in business. Everything is working as it should. Thanks for your time on my behalf.

CubeAce wrote on 8/29/2020, 4:43 PM

@Jimmy-Ellis @Alison-Whyte

If Alison can do the same and it works, then if not a bug, then an incomparability problem with older projects.

If it is an incompatibility problem Alison and you have not yet uninstalled MEP 2021 try right clicking on the offending files and selecting 'Video effects' and then selecting' Reset video effects' and see if that clears the problem. If it doesn't work do not resave the project when you close it.

Ray.

Jimmy-Ellis wrote on 8/31/2020, 12:22 PM

MAGIX Premium Support contacted me this morning and gave the following suggestion which worked for me. I upgraded to 2021 and followed the instructions and it worked for me.
________________________________

Dear Mr. Ellis,

since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it.

This is probably the case with you. But you can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

Now it should work.

CubeAce wrote on 8/31/2020, 1:49 PM

@Alison-Whyte @Jimmy-Ellis @browj2

Hi Jimmy.

That is actually something I had not considered. I was using an older graphics card myself not so long ago and having that ticked had always worked before the latest update. Looking at the cards specs apparently it can't take advantage of all of the Direct X 12's features. Something to do with pixel shaders.

Ray.

Alison-Whyte wrote on 8/31/2020, 2:13 PM

Thanks guys. I went back to the 2020 edition too. I might try the upgrate again during the week when I dont have a deadline! Cheers again 🤞🏻👍🏻👍🏻👍🏻

Zaza_from_Johor wrote on 9/1/2020, 1:18 PM

Thanks John. Tried that but it's still wierd. Its giving me the phone footage in the opposite dimensions as to what it should be so it appears all squashed up.

I'll keep trying stuff!

Cheers

All my portrait oriented videos also display and render like this too: squashed!

johnebaker wrote on 9/2/2020, 4:50 AM

@Zaza_from_Johor

Hi

. . . . All my portrait oriented videos also display and render like this too: squashed! . . . .

Is this with old projects and/or new?

John EB

Zaza_from_Johor wrote on 9/2/2020, 5:06 AM

@Zaza_from_Johor

Hi

. . . . All my portrait oriented videos also display and render like this too: squashed! . . . .

Is this with old projects and/or new?

John EB

It is a fresh new IGTV video (in portrait mode). and recently filmed video files. I logged a support call with customer services.... I will let you know.

johnebaker wrote on 9/2/2020, 7:26 AM

@Zaza_from_Johor

Hi

Did you try the fix from Magix - further up this topic here.

John EB

Zaza_from_Johor wrote on 9/2/2020, 7:37 AM

@Zaza_from_Johor

Hi

. . . . All my portrait oriented videos also display and render like this too: squashed! . . . .

Is this with old projects and/or new?

John EB

It is a fresh new IGTV video (in portrait mode). and recently filmed video files. I logged a support call with customer services.... I will let you know.

Tried the fix with a new project... still squashed..

.

CubeAce wrote on 9/2/2020, 7:48 AM

@Alison-Whyte

Hi Alison.

This may well be a stupid question but what is your video editing monitor within MEP set to?

Ray.

Tim-OHara wrote on 9/2/2020, 11:26 AM

MAGIX Premium Support contacted me this morning and gave the following suggestion which worked for me. I upgraded to 2021 and followed the instructions and it worked for me.
________________________________

Dear Mr. Ellis,

since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it.

This is probably the case with you. But you can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

Now it should work.

Tim-OHara wrote on 9/2/2020, 11:26 AM

Where is the File Setting tab?

browj2 wrote on 9/2/2020, 11:48 AM

@Tim-OHara

Where is the File Setting tab?

See the message that you posted - "File > Settings > Program..." etc.

Tim-OHara wrote on 9/2/2020, 11:57 AM

I am lost where do I find it.? since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it.

This is probably the case with you. But you can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

Now it should work.

johnebaker wrote on 9/2/2020, 12:13 PM

@Tim-OHara

Hi

Please do not duplicate posts on the same topic/issue - continue in the original topic you posted here.

John EB
Forum Moderator