No video after upgrade to 2021 Movie Edit Premium Plus

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Tim-OHara wrote on 9/2/2020, 12:19 PM

I am in Movie Studio 17

 

Tim-OHara wrote on 9/2/2020, 12:21 PM

Sorry just very frustrated with the new software.

 

johnebaker wrote on 9/2/2020, 12:33 PM

@Tim-OHara

Hi

. . . . I am in Movie Studio 17 . . . . Sorry just very frustrated with the new software. . . .

Sorry to say you are in the wrong forum - Vegas products have their own forum here.

Register there and post your question where the Vegas users are - they will be able to help you better than here.

I will close you other topic.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Tim-OHara wrote on 9/2/2020, 12:33 PM

How do I get tech support?????

 

johnebaker wrote on 9/2/2020, 12:38 PM

@Tim-OHara

Tech support is via a ticketing system through the Support link at the top of the page of the Vegas product forum - do note it can take up to 2 days to receive a reply.

If you need an answer quicker post in the Movie Studio forum section of the forum I linked to above.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

friendflyer wrote on 9/3/2020, 6:32 AM

I upgraded to 2021 Premium from 2020 Movie Edit Premium Plus , now none of my videos are displaying (Preview or in timeline). I hear sound but no video. Need help asap.

 

Like the original post I am having the exact same problem. I've had the MEP Plus 2016 version for about four years with no problem and decided to purchase the new MEP Pro Premium (Version 19.0.2.58 UDP3 UG Code 8445 KA2) as I have been using MEP Pro Plus for several years without any issues however I'm having several problems especially with the wonky green screen (chroma key) settings. Following the advice from others in this forum I just updated to the 2021 version and now I can't see any video (only audio) and additionally the program is noticeably much much slower. As was posted here I also am incredibly frustrated.

Specs: Windows 10 64 bit (version 1909, OS build 18363.959)

Processor Intel Core i7-6700 CPU @3.4GHz

Installed RAM 16.0 GB

NVIDIA GeForce GT 720

2020 MEP Pro Premium (Version 19.0.2.58 UDP3 UG Code 8445 KA2) updated to Version 20.0.1.65 (UDP3) UG Code 8453 KA1

Current Movie Edit Pro Version: 17.0.1.128 running on TWO computers, specs below:

Computer #1 specs: Lenovo Desktop, 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz, RAM 128 GB, Windows 11 Pro, 64 bit, NVIDIA GeForce RTX 3060,

Computer #2 specs: Kamrui Desktop, Intel(R) N95   1.70 GHz, Installed RAM 16.0 GB (15.8 GB usable)  64-bit operating system, x64-based processor, Windows 11 Pro, Version    23H2, OS build    22631.4890, GPU Intel UHD Graphics,
 

CubeAce wrote on 9/3/2020, 7:28 AM

@friendflyer

Hi.

In Program Settings Display options. Make sure the the video mode is set to Intel Graphics as I think your nvidia card is no longer able to support the new version of MEP. If that doesn't work try setting the video mode to Compatibility mode.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Alison-Whyte wrote on 9/8/2020, 11:16 AM

Hi All, I went back to the older version as I had a deadline and I had already wasted lots of time trying to fix the issue. I now see some solutions so I am going to try again! Let you know how it goes.

Ali

georgebriansky wrote on 10/8/2020, 1:54 PM

MAGIX Premium Support contacted me this morning and gave the following suggestion which worked for me. I upgraded to 2021 and followed the instructions and it worked for me.
________________________________

Dear Mr. Ellis,

since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it.

This is probably the case with you. But you can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

​Now it should work.

 

 

georgebriansky wrote on 10/8/2020, 1:54 PM

Worked for me, thank you

William-Kaufman wrote on 1/20/2021, 8:28 PM

MAGIX Premium Support contacted me this morning and gave the following suggestion which worked for me. I upgraded to 2021 and followed the instructions and it worked for me.
________________________________

Dear Mr. Ellis,

since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it.

This is probably the case with you. But you can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

​Now it should work.

 

William-Kaufman wrote on 1/20/2021, 8:29 PM

It worked. Thank You

 

Jungmin-OK wrote on 4/30/2021, 8:52 PM

MAGIX Premium Support contacted me this morning and gave the following suggestion which worked for me. I upgraded to 2021 and followed the instructions and it worked for me.
________________________________

Dear Mr. Ellis,

since we use a new technology for hardware encoding during playback in our latest programs and have activated this feature by default, older graphic cards may have problems with it.

This is probably the case with you. But you can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

​Now it should work.

Thanks a lot, unchecking "hardware acceleration" solved my problem.

William-Kaufman wrote on 10/22/2021, 3:00 PM

Oct 20th 2021

I went to open my Magix Edit Pro Plus today and I got this screen that said to update it. So I did. Now none of my videos will play agian just like before. Back when I had the same problem you told me to...

"You can solve this problem by just deactivating this feature via "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback if possible"

It worked back then but now after I undated my Magix Edit Pro Plus I tried doing the same thing but when I went to "File > Settings > Program..." Then open the "Import/Export" tab and uncheck "Hardware acceleration for playback" It was not there. There was no Hardware acceleration for playback to uncheck.

What do I have to do to get my videos to work again?

William Kaufman

CubeAce wrote on 10/22/2021, 3:41 PM

@William-Kaufman

Hi William.

Still go to file / Settings / Program but this time open Device options.

There you will find the hardware acceleration settings.

They are the Import, Processing, and Export, boxes.

Left click on each and first try selecting 'Microsoft WARP device' for all of them and see it that works.

If that does not work or indeed is not in the boxes, then choose CPU.

Press OK to exit and load a project.

 

Good luck.

Ray.

 

 

 

Last changed by CubeAce on 10/22/2021, 3:42 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

William-Kaufman wrote on 10/23/2021, 2:13 PM

Thank You CubeAce

I Left clicked on each and selected 'Microsoft WARP device' on all of them. “It Worked.” Thanks again.

William Kaufman