Can't Get Free Trial Activation Code

Gilbert-Villalobos wrote on 1/2/2021, 4:45 PM

I just tried to download a trial version of your product. I could not get a trial version activation code. It was not emailed to me. When I tried to register the product, you knew my email. But you never sent me me a 30 day free trial activation code. When I requested a new password, I notice you had information on me that is over 15 years old. Perhaps that the reason I didn't get an email with the trial activation code? Is there anyway I can get an activation code again?

Comments

emmrecs wrote on 1/3/2021, 4:02 AM

@Gilbert-Villalobos

Welcome to the Magix user to user forums, so this is NOT "our" software!

There are no Magix staff who regularly visit or post here so you will need to email infoservice@magix.net and explain the problem and ask for their help.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 1/3/2021, 8:00 AM

@Gilbert-Villalobos

Hi

. . . . information on me that is over 15 years old . . . .

Yet your forum account here is new. Is the email address you used to activate the trial the same one as your account which I assume is from 15 yrs ago?

Did you check your Spam folders - activation emails often end up there for some reason.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

johnebaker wrote on 2/11/2021, 1:35 PM

@Amy-Hanson

Hi

Movie Studio Platinum is a Vegas product and has its own forum.

See the Important posts at the top of the forum here.

Yous comment will be hidden.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.