Can't install Movie Studio Platinum v12.0

Tim-Zurowski wrote on 9/19/2022, 7:57 PM

I purchased Movie Studio Platinum v12.0 quite sometime (years) ago and had it installed and working on a Win 7 Pro PC. I have since upgraded my PC to Win 10 Pro and cannot get v12 installed on it. The install goes okay and then says the program will not work without installing framework 3.5. So it goes through the install of framework 3.5 and then when the download is complete, it says the download was corrupted and will not install. I have tried many times now and it fails every time. I could upgrade to the latest version for $59, but I really do not need more than the v12 that I already have. Any ideas how to fix this and get it installed on my Win 10 Prox64 PC?

Comments

AAProds wrote on 9/19/2022, 8:57 PM

@Tim-Zurowski

Tim, you're in the wrong forum for this; please read this post:

https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/

Be aware that Magix took over the Vegas line recently. The "upgrade" from your version of Movie Studio to the latest version isn't that at all; it is a completely different program. The new "Movie Studio" is actually Magix Movie Edit Pro, which has been renamed to Movie Studio. While a good program, it is nothing like your version.

flora-oliviaa wrote on 9/19/2022, 11:58 PM

What is the wrong actually..?

Tim-Zurowski wrote on 9/20/2022, 1:41 AM

Well, I tried to find a way to contact Magix Support, but could not find anything? The support page linked me to this forum to post a question. There was no indication which forum it was, so sorry if it is the wrong forum, but there was no way to know.

The problem is that I have paid for and own Movie Studio Platinum, but I am not able to install it or use it on my Win 10 PC. So if this is the wrong forum, where can I post, or contact Magix support to get this rectified?

Thanks

Tim

AAProds wrote on 9/20/2022, 2:29 AM

@Tim-Zurowski

No problem, when you're on the Vegas forum (as per the link in the page I linked to above), click on Support at the top. That will take you to this page:

https://www.vegascreativesoftware.info/us/support/

Click on the Ask Support link, then work your way through until you get to the "Short Description" page, then type in anything (such as "installation"), then click "Find a solution". Then, at last! at the bottom of the next page, is a button to "Send a support request".

You may well get a quicker answer if you ask on the Vegas forum; make sure you're in the Movie Studio section (big button at the top).