Can't see all photos in order to sort in Magix Photostory Deluxe

dale-ferrario wrote on 6/16/2018, 10:05 PM

When I try to sort the photos (I have 382), I can only see two rows in the photo sorter view. I have zoomed all the way out and only see two rows. There is room for at least two and maybe three more rows.

I am using Magix Photostory Deluxe v 17.1.4.150 (UDP3). It says Code UG 8657 KA4.

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Comments

johnebaker wrote on 6/17/2018, 1:42 AM

Hi

Check how many images are on the timeline - the screenshot you have posted would indicate that there are only 30 images on the timeline, also the view is not zoomed all the way out as can be seen below.

HTH

John EB

 

Last changed by johnebaker on 6/17/2018, 1:45 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

dale-ferrario wrote on 6/17/2018, 8:14 PM

If you look at the bottom of my attachment it shows that I have 382 pictures. And if you look at the scroll bar on the right, you can see that it is pretty small. Yours is much longer.

That is because I have a lot of pictures. If I scroll down, I get more pictures but they are still only in two rows.

dale-ferrario wrote on 6/17/2018, 8:22 PM

Here are two more snaps that show scrolled at the top and then part way down, always only two roles of pictures...

Thanks for any help!

johnebaker wrote on 6/18/2018, 8:51 AM

Hi

My bad - thought I was up to date, however I was on version 17.1.3.139, received the patch notification today.

Now Photostory has updated to 17.1.4.150 and I can reproduce the issue - looks like a bug has been introduced in the patch.

Please raise a support ticket here referencing this topic - I will do the same.

John EB

 

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

dale-ferrario wrote on 6/18/2018, 11:28 AM

Thanks for your help, will file this evening when I am on my home computer (with the screen shots)!

johnebaker wrote on 6/18/2018, 12:21 PM

Hi

After I posted and sent in a bug report, I did some further testing just in case there was an issue with graphics drivers - nothing found and changing to the different display modes in the program settings made no difference either.

One test I did was to add an extra batch of images when in the slide sorter - you can see the images loading and then they disappear except for the last one added - odd 😕.

John EB

Last changed by johnebaker on 6/18/2018, 12:22 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.