Can’t upload video

Mark-Howell wrote on 2/15/2020, 2:26 PM

When I try to upload video to magic pro the whole program disappears. I have to restart program, try again and the program disappears again.

I have windows 10, this problem started a few months ago. I had magix pro 15. Decided to upgrade thinking that might fix it but 16 pro has same issue.

Comments

CubeAce wrote on 2/15/2020, 3:18 PM

Hi Mark.

Are you referring to Movie Edit Pro? If so,MEP16 only handles Windows up to Win 7. It can't use anything higher than Direct X 9 that it needs to run. I'm surprised it ran at all.

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Mark-Howell wrote on 2/15/2020, 3:53 PM

Sorry it is movie studio 16 Platinum

CubeAce wrote on 2/15/2020, 4:41 PM

Hi Mark.

Try putting this into the Vegas Forum.

Last changed by CubeAce on 2/15/2020, 4:41 PM, changed a total of 1 times.

Windows 10 Enterprise. Version 2004 OS build 18041.329. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code.

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU and Intel UHD Graphics 630 Vers 27.20.100.8336, with 32GB of 2133MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 320gig Toshiba M2.1 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 8TB of three external WD drives for backup.

NVIDIA G Force GTX 1650 Super. DCH Driver version 442.92. 1280 CUDA cores. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 19.0.2.58.

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

ericlnz wrote on 2/15/2020, 5:07 PM

Hi Mark.

Try putting this into the Vegas Forum.

https://www.magix.info/us/forum/vegas-products-forum--1229563/