Comments

emmrecs wrote on 5/17/2023, 9:44 AM

@Andre-Grilo

Welcome to the Magix user to user forums. There are no Magix staff here so no-one can do anything to directly help you, sorry.

Have you read and followed the Cancellation Terms policy on this page?

To which address have you sent several emails? And which product are you wishing to cancel your contract for?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

matthew-hemphill wrote on 6/8/2023, 4:38 PM

I would like to cancel addmittitley, and I would appreciate it if you can refund my money back to my account

former-user wrote on 6/8/2023, 5:40 PM

@matthew-hemphill

See my response to your post here.

Stephen

Forum Moderator

 

John-Pyatt wrote on 7/19/2023, 2:31 PM

I wish to cancel my monthly subscription, I was told to log in & go to "my contracts" to cancel. Problem is I don't see "my contracts" anywhere. Thanks in advance!

SP. wrote on 7/19/2023, 2:43 PM

@John-Pyatt Loops Unlimited subscriptions can be canceled directly in the Music Maker welcome screen.

I believe "My Contracts" is only for webhosting, but I'm not sure. Instead write an e-mail to infoservice@magix.net and tell them that you cancel your subscription.

John-Pyatt wrote on 7/19/2023, 2:59 PM

This was not about Loops Unlimited, but rather Sound Forge365. Guess I'll contact my credit card company and put a block on Magix.

emmrecs wrote on 7/19/2023, 3:19 PM

@John-Pyatt

Magix full terms and conditions, including those concerning contract cancellation, can be found at https://www.magix.com/fileadmin/user_upload/Misc/PDF/en/magix_terms-of-service.pdf.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SP. wrote on 7/19/2023, 3:36 PM

@John-Pyatt You simply cancel a 365 subscription by writing an e-mail to infoservice@magix.net like I already mentioned. Simply not paying will lower your credit score.

Juan-Muniz wrote on 8/6/2023, 11:24 AM

I don't like the program so please cance you web sites drives me crazy the program not easy to follow.

former-user wrote on 8/6/2023, 11:34 AM

@John-Pyatt

Hello welcome

Please follow the advice from @SP. and @emmrecs

This is a public user to user forum, you are not chatting with Magix personnel.

Contact Magix and discuss your issues with them at infoservice@magix.net

Stephen

Forum Moderator