pls help me cancel contract.
i have sent e mail 3 month ago about cancellation ans even i got respond.
Unfortunately payment was took from my account :/
MAGIX Sales Department
Thank you for your request.
As requested, the contract ACN-52WPC-M9ZMN-FTGA1-JQVKQ has been cancelled and will terminate on 09/10/2018.
As per the subscription terms, we require one month notice before the subscription renewal date to process a cancellation. As we did not receive notice, the subscription was extended for an additional contract period. A refund for this extension is not possible. We have cancelled your subscription so that it will not automatically extend at the end of the current period.
MAGIX Software GmbH
Managing Director: Klaus Schmidt, Jörg Stüber, Aishvarya Agarwal
Commercial Register: Berlin Charlottenburg, HRB 127205