SP. wrote on 6/12/2023, 2:30 AM

@omer-vashdi Which subscription?

Have you contacted

johnebaker wrote on 6/12/2023, 2:31 AM



Login in to your account at, using the the same email address and password you created/registered the software when you took out the subscription. Under My Contracts you should find instructions on how to cancel your subscription.

Alternatively send an email to canceling your subscription.


John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

omer-vashdi wrote on 6/12/2023, 2:51 AM

i did it all few times...
nobody answer me
can you help me with that?

emmrecs wrote on 6/12/2023, 3:47 AM


can you help me with that?

Simple answer, No, sorry!

These are user to user forums and the only advice we can offer you is what @johnebaker posted above. Have you done what he suggested? With what result?

What product is your subscription for?

Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam