Cannot download upgrade

Geoff-Haden wrote on 10/7/2020, 5:13 PM

On 1st January 2018 I purchased an upgrade to Version 14 of my Vegas Movie Studio 11 Platinum

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When I tried to install it would not install and said something about my Windows operating system not being compatible (I think that it was Windows 10 but at the time it might have been Windows 8). I tried contacting you about this and about the fact that I should have also had an upgrade to the Beta version of Version 15. I got no reply and as I only use the program occasionally I gave up.

Now I have a new PC with Windows 365 and have installed Version 11 on that. When I tried to download the Version 14 upgrade it said that the page could not be found.

Can you please tell me how I can download the upgrade that I have paid for

I look forward to hearing from you

Geoff Haden

Comments

CubeAce wrote on 10/7/2020, 5:30 PM

Hi Geoff.

Would love to help you out but Vegas has it's own forum. This forum site is for Movie Edit Pro.

You need to go to https://www.vegascreativesoftware.info/us/vegas-pro-forum/

Ray.

 

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