Cannot hear any sound

AndreasYYC wrote on 6/7/2019, 9:25 PM

I have been reading through endless posts, watching videos, and I cannot find an answer to the problem. I cannot hear any sound, in any aspect of using Music Maker 16 (version 24.1.4.70) with Windows 10. I have tried to download the automatic update it prompts me for but it fails each time it tries. I have gone through every setting in the Audio/Midi playback sound options for all 4 drivers available, and none of them work - still cannot hear any sound. I have tried built in speakers on my laptop, and external speakers - nothing. I have loaded all the extra demos that are available, and cannot hear any sounds for anything in this program. Someone please tell me how to fix this, or if this even is one.

Comments

johnebaker wrote on 6/8/2019, 4:19 AM

@AndreasYYC

Hi and welcome to the forum.

First we need more information about your computer and program - see this topic and come back with your computer specification and program version - details required are in the linked to topic.

Also a screen shot of the timeline and what objects you are using ie Soundpool files, Instruments etc will help.

John EB

Forum Moderator

Lateral thinking can get things done!

VPX, MEP Premium, MEP Pro Premium, Video Pro X4, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

AndreasYYC wrote on 6/9/2019, 5:02 PM

Razer Blade Signature Edition, 16 GB RAM, 64 bit Win 10 (Version 1803 Build 17134.765), i7 dual-core 2.20 Ghz, NVIDIA GeForce GTX 1070 w/ Max-Q Design, Realtek(R) Audio for speakers and built-in microphone, 250 GB HD (100 GB free).

MAGIX Music Maker Version 24.1.6.127 (UDP3)

I uninstalled and reinstalled the program and was able this time to fully install the updates that were available. The problem still persists, there is no sound when running any part of the program. I have tried every driver in the audio options and there is no sound.

I have tried playback of samples, playing various instruments - there is just simply no sound.

emmrecs wrote on 6/10/2019, 3:58 AM

@AndreasYYC

Thanks for the additional information.

However, @johnebaker also asked that

a screen shot of the timeline and what objects you are using ie Soundpool files, Instruments etc will help.

Can you also provide this?

One other thought: your version of MM is now rather "old", the latest is 27.0.3.34 and I wonder whether something in later versions of Win 10 has caused your problem?

And one other thing to check. On the lower right hand corner of the workscreen you have a master volume control/fader (see below)

Check that the fader/slider is more or less in the same position as shown and that the speaker icon at the edge of that fader does not have line through it (= muted).

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 6/10/2019, 4:13 AM

@AndreasYYC

Hi

. . . . Music Maker 16 (version 24.1.4.70) . . . .

This is Music Maker 2017 not 16.

. . . . . there is no sound when running any part of the program . . . .

Check the following:

  1. Advanced settings for the Realtek audio are similar to mine below.


     
  2. Drag a soundpool loop onto the timeline, open the Mixer, M key, and play the loop - do you see the meters moving?
     
  3. If you see the meters moving, in Windows check the playback devices are correct and check the Windows mixer volumes are not muted for Music Maker.

HTH

John EB

 

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP Pro Premium, Video Pro X4, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

AndreasYYC wrote on 6/11/2019, 9:22 PM

I matched the Realtek settings to the screen shot you provided, no change.

I can drag a soundpool to the timeline, and I yes I can see the meters moving. Looking in Windows and the playback devices, I don't see anything listed specifically named Music Maker, but there is the Realtek listed and that is not muted, and it is at full volume.

The Master Control Volume is not muted.

My current version is 24.1.6.127 and when checking for updates it states there are none available, so it appears that this is the most current.

Thanks.

johnebaker wrote on 6/12/2019, 5:40 AM

@AndreasYYC

Hi

. . . . My current version is 24.1.6.127 and when checking for updates it states there are none available . . .

If you did not renew your update service after it expired there will be no more updates, the current version is MMM2019.

I am puzzled why you are not hearing the audio in Music Maker, in the Windows playback devices, the default device should be the Realtek or Speakers/Realtek.

A remote possibility is that thre is a Windows 10 update pending a restart - have you restarted the computer using Windows button, Power , Restart ?

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP Pro Premium, Video Pro X4, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

AndreasYYC wrote on 6/12/2019, 9:14 AM

Yes, I restart my computer on a regular basis and make sure that all Windows Updates are current.

So, in order to get this working for the very first time, I need to spend another $80 USD to try and upgrade and HOPE that it actually works on my system? That isn't very reassuring.