Has anyone else gotten charged after canceling their service? I lost my job and have no income, I cancelled last month and got charged this month. How does that work?
Hello, welcome
In the terms and conditions of said cancellation, it depends when a user cancels as this can crossover to the following month, hence and additional charge.
You can contact infoservice@magix.net to explain your situation.
Please bear in mind this is a user to user forum.
There may be a slight delay in response as Magixinfo website is undergoing some structural changes this week, if you receive an automatic response with a ticket number, please use same in all correspondence to them.
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Stephen
Forum Moderator
@Philip-Wyble Yes, it could be that you canceled too late. I think you need to cancel at least 14 days before the end of your monthly subscription. If less than 14 days were left, the cancelation takes place one month later. Please check the terms of service for details.