In the terms and conditions of said cancellation, it depends when a user cancels as this can crossover to the following month, hence and additional charge.
You can contact firstname.lastname@example.org to explain your situation.
Please bear in mind this is a user to user forum.
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@Philip-Wyble Yes, it could be that you canceled too late. I think you need to cancel at least 14 days before the end of your monthly subscription. If less than 14 days were left, the cancelation takes place one month later. Please check the terms of service for details.