Commercial Trance Masters from Humble Bundle - can't download

Jonathan-Torres wrote on 3/23/2019, 4:40 PM

I purchased the commercial Trance Masters soundpool from Humble Bundle and redeemed my code on Producer Planet fine and it appears in MM to download. However, after the download has completed, when I select the soundpool I see a message that no audio files exist and I cannot find a Trance Masters directory in the Soundpools/Shop folder on my computer.

I have downloaded this several times with the same results. I even pressed the "Clean Up Store" button and that didn't help.

How do I get the commercial version to download and appear for use?

Comments

johnebaker wrote on 3/23/2019, 4:56 PM

@Jonathan-Torres

Hi

Check that the soundpool has installed correctly, they may be in the folder:

C:\Users\Public\Documents\MAGIX\Common\Soundpools

Try the Rescan Soundpools option in Program settings, General options tab.

HTH

John EB

Last changed by johnebaker on 3/23/2019, 5:00 PM, changed a total of 2 times.

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Jonathan-Torres wrote on 3/23/2019, 4:59 PM

@johnebaker I have checked the Soundpools folder and the Shop subfolder, Trance Masters folder is not present.

Graham-Hawker wrote on 3/24/2019, 1:49 AM

These download as compressed folders. Have you extracted them to the Soundpools folder?

Jonathan-Torres wrote on 3/24/2019, 2:24 AM

@Graham-Hawker I guess I should have paid attention more. Since I found the download available through the in-app store I tried to download it from there. However, since the key was redeemed via ProducerPlanet, I needed to download the files from there and place them in the Soundpools folder as you suggested. That solved my problem.