SP. wrote on 5/12/2023, 10:07 PM

@Joe-Donaldson Click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support. Then create an e-mail ticket.

Depending on your error message we in this user forum might be able to help you a lot faster. It can take several days until you'll get a response from customer service.

Joe-Donaldson wrote on 5/12/2023, 10:22 PM

When I try to register I get error code -24

PATIENT-X wrote on 5/13/2023, 12:03 AM


Hello welcome

Please see this post here from Magix.

You could also contact


Forum Moderator

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX30 series and Intel i9 13th gen. Just waiting on new main board components.

Just purchased the following,

1. RTX3070 ti Founders edition GPU.

2. AZZA 804 Pyramid case.

3. MSI Z609 edge motherboard

4,32GB Corsair ram.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, 4k Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

AKG K550 mk2 reference headphones.

Instruments: Vintage Maidstone Violin 3/4.

Lark Trumpet 4015, both instruments restored by me.

Inner Peace - meditation etheral music.





SP. wrote on 5/13/2023, 2:30 PM

@Joe-Donaldson Yeah, you probably entering a new e-mail address. That's not possible. You need to enter the old one or change it first in your customer account, where you also need to log in with your old e-mail address and password first.