Crash

Ian-Schwartz wrote on 12/20/2021, 8:22 PM

I've been using Movie Edit Pro 18 on Windows 11 for a couple of days now. Today for some reason, the mouse cursor changes to what looks like a gnarled hand and then the program freezes. I've tried to do screen captures of the mouse cursor, either via prnt-scrn or Windows Snipping Tool, and it doesn't show up when I paste the screen shot into any application.

I have to use the Windows Task Manager (which recognizes the application as MAGIX Movie Studio Platinum Edition) to kill the application.

Comments

johnebaker wrote on 12/21/2021, 1:56 AM

@Ian-Schwartz

Hi

. . . . Today for some reason, the mouse cursor changes to what looks like a gnarled hand . . . .

The closed 'gnarled' hand is when the mouse left button is depressed for movie an object on the timeline, and would suggest your mouse settings in Wnodows have changed, or the left button is stuck or giving false signal.

Do you have another mouse you can test with.

John EB
Forum Moderator

Last changed by johnebaker on 12/21/2021, 1:56 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Ian-Schwartz wrote on 12/21/2021, 7:56 AM

I started working on another project last night and didn't have any problems. The project that crashed on me multiple times, contained a single 110MB MP4 file which I was chopping up into multiple files. I ran the Scene Detection function on it before doing anything else. I haven't experienced the problem since I stopped working on that project.

johnebaker wrote on 12/21/2021, 1:25 PM

@Ian-Schwartz

Hi

Thanks for the feedback, it sounds like the project with the issue is 'corrupted' in some way.

It may be possible to recover the project as follows:

  1. Load the project into MEP
  2. Select File, Manage project, Export movie file, Magix movie file give it a name and export/save.
  3. Restart MEP and start a new project
  4. Remove the empty timeline - click the X on its tab and delete it.
  5. Select File, Manage project, Import movie file, Magix movie file - and load the MVD file saved in step 2
  6. Save the project with a new name.

This technique removes all the MEP settings etc from the project that are also saved in normal project files along with the movie(s) data.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Ian-Schwartz wrote on 12/21/2021, 8:55 PM

I started a new project, loaded that same clip and manually split it with no problem. Then I started another project, ran scene detection on it (like I'd done with my problem project) and still can not recreate the issue.

I guess we'll have to chalk it up to s**t happens. Thanks for taking the time.