Comments

CubeAce wrote on 6/22/2021, 1:33 AM

@matthew-shurmer

Hi Mathew and welcome to the user to user forums.

Are we talking laptop or desktop here?

If a desktop the first thing I would look at is the CPU temperatures. Stock coolers on desktops often are not good enough to stop the CPU from overheating on long exports and can cause crashes.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 6/22/2021, 3:38 AM

@matthew-shurmer

Hi

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full.

The amount of free space on the hard drive(s) you have

Export preset your are using

Was there any error dialog that popped up when the crash occurred, if so what was the message?

If possible, repeat the export and watch the Movie time counter in the export dialog, if it crashes note the Movie time when it crashed. On the timeline zoom in to show about 30 secs either side of the movie time noted, take a screenshot and post it your reply.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

matthew-shurmer wrote on 6/22/2021, 6:08 AM

Hi all, Thanks for responding

Computer

Desktop

Intel Core i3 8100

Asrock H310M-HDV/M.2

Windows 10 Home 16GB

C: 51 gb free

D: 135 GB free

E: 650 GB free

Software

Movie Edit Pro PLus 2021 (updated)

Export

HEVC-Export (MP4)
Video: HEVC; 1920x1080p; 25 frames/s; VBR 8000 kbit/s; software encoding
Audio: AAC; Stereo; 48000 Hz; 192 kbit/s
Size estimate: 6016418 kByte

Errors

 

 

Point of crash in movie

 

 

johnebaker wrote on 6/22/2021, 6:53 AM

@matthew-shurmer

Hi

Thanks for the specs and images - the lack of an error code makes more difficult to determine what is going on, however the messages would indicate that the program cannot get any more memory to use - do you have a web browser eg Google Chrome or other programs open while exporting?

. . . . movie about 1 hour long . . . .

From the export dialog image the movie looks to be nearer 2 hrs long however this is well inside the maximum the program can handle so should not be an issue.

Are the edits mostly cuts and transitions?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

matthew-shurmer wrote on 6/24/2021, 8:56 AM

All edits are cuts - I will split at 1 hour and see if that helps

AAProds wrote on 6/24/2021, 9:07 AM

@matthew-shurmer

Out of interest Matthew, I see you're Hardware Encoding. What graphics card do you have in your computer?

All my forum comments are based on or refer to my System 1.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Magix Video Deluxe 2026 Ultimate (although it comes up as "Premium").

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

System 3

Windows 11

CPU i5

GPU

2TB NVME HDD

Movie Studio 2025