Comments

emmrecs wrote on 3/25/2020, 2:30 PM

@udomporn-b

This is a user to user forum, not a contact for Magix Sales or Support so no-one here can directly help you.

Are you absolutely certain you have not signed up for some kind of subscription service for a Magix product or an add-on for something like Music Maker, e.g. an instrument? The charge of $29.97 is unlikely to be for a full product.

The fact that you said you have never heard of your website before in my entire life does suggest you have no Magix products, in which case contacting your bank as soon as possible is your only option. But I have to say I doubt very much that Magix (the company) have charged you for something unless they were given your card or bank details by someone else. In other words, any "fraud" is highly unlikely to be by Magix (the company).

Jeff
Forum Moderator

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udomporn-b wrote on 3/25/2020, 2:44 PM

Thank you Jeff. I called my bank and they have to wait until it posted before they do any investigation. I am very sure that I have not give my card information to anyone or any website. I don't do music or anything like this. I just siting here on my sofa watching Netflix all day long and have not moved anywhere, left alone walking to my wallet and pulled my card out to buy any music so stuff like that. Thanks for answering.

johnebaker wrote on 3/25/2020, 3:30 PM

@udomporn-b

Hi

There is a virtually identically worded post under another username - are you the same person as the other post?

John EB
Forum Moderator

 

Last changed by johnebaker on 3/25/2020, 3:30 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

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udomporn-b wrote on 3/25/2020, 3:58 PM

No, I just posted today because I just found out today. I tried to find a phone number or something but their address is in NV but their phone number is said FL. Also, that phone number is already disconnected so I can't contract them.