Did not get email with free Sound Forge Pro 15 update

Morris-Sadicario wrote on 6/1/2021, 1:29 PM

I purchased Sound Forge Pro 14 in February. I have yet to get the Sound Forge Pro 15 upgrade/email promised. Has anyone been successful getting the email or installing the pre-order SF Pro 15 yet? I successfully downloaded SF15 Pro. Based upon one of the emails here, I tried registering, unsuccessfully, with my SF Pro 14 serial number. I must have overlooked something on the Magix website. I can't seem to send an email MAGIX support that doesn't match the "FAQ" solutions listed. I checked the current Newsletter, too. I even tried an email to "infoservice@magix.com" (suggested in the community). But, it was rejected. I'm looking for help. Does anyone have a suggestion about the next step to try?

 

Comments

emmrecs wrote on 6/1/2021, 1:45 PM

@Morris-Sadicario

Welcome to the Magix user to user forum.

Try emailing infoservice@magix.net; notice, not .com.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam