Hi! I've been trying to download Video Deluxe Premium for an hour now, but I always get either a "Forbidden" message or nothing happens. The problem isn’t the internet connection and I’ve already tried the serial number on the download page. I would be very grateful for help!
Hi Stefanie and welcome to the Movie Edit Pro user to user forum.
Try turning off your antivirus for the duration of the download as some antivirus programs give a false positive to the download.
Ray.
Hi Stefanie and welcome to the Movie Edit Pro user to user forum.
Try turning off your antivirus for the duration of the download as some antivirus programs give a false positive to the download.
Ray.
Thank you so much!! It works now :)
Hi Stefanie.
In that case you may still experience problems when running.
Open the Microsoft Settings and open Network and Internet.
Find Windows Firewall second from bottom and open it.
Then go to 'Allow an app through the firewall' and open that.It may take a few seconds to open.
Scroll down the list until you find 'MAGIX Video Pro' (then your version, mine says 'Premium', or it may say 'Video deluxe' depending on where in the world you live)
Make sure it has a tick on the box next to it and on the other two boxes on the right hand side.
Press OK to save.
Now the program should have no problems downloading additional content or organising your downloads.
Ray.
Jeg har standard utgaven av Magix, men har problemer med å laste ned filer til PC'n, mappenavnet er ok men ikke innholdet, er det grunnet AVAS anti virusprogrammet eller... er nybegynner..
Oddbjoern
Hi Bjoern.
Yes Avast is a known problem and should be turned off as well while downloading and then added to the exceptions list.
The Staff news post on that information is here.
https://www.magix.info/us/forum/attention-problems-with-avast-and-avg-antivirus--1252188/
Ray.