Download doesn’t start

Stefanie-Riegler wrote on 11/26/2020, 6:46 AM

Hi! I've been trying to download Video Deluxe Premium for an hour now, but I always get either a "Forbidden" message or nothing happens. The problem isn’t the internet connection and I’ve already tried the serial number on the download page. I would be very grateful for help!

Comments

CubeAce wrote on 11/26/2020, 6:55 AM

@Stefanie-Riegler

Hi Stefanie and welcome to the Movie Edit Pro user to user forum.

Try turning off your antivirus for the duration of the download as some antivirus programs give a false positive to the download.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Stefanie-Riegler wrote on 11/26/2020, 8:10 AM

@Stefanie-Riegler

Hi Stefanie and welcome to the Movie Edit Pro user to user forum.

Try turning off your antivirus for the duration of the download as some antivirus programs give a false positive to the download.

Ray.

Thank you so much!! It works now :)

CubeAce wrote on 11/26/2020, 9:29 AM

@Stefanie-Riegler

Hi Stefanie.

In that case you may still experience problems when running.

Open the Microsoft Settings and open Network and Internet.

Find Windows Firewall second from bottom and open it.

Then go to 'Allow an app through the firewall' and open that.It may take a few seconds to open.

Scroll down the list until you find 'MAGIX Video Pro' (then your version, mine says 'Premium', or it may say 'Video deluxe' depending on where in the world you live)

Make sure it has a tick on the box next to it and on the other two boxes on the right hand side.

Press OK to save.

Now the program should have no problems downloading additional content or organising your downloads.

Ray.

Last changed by CubeAce on 11/26/2020, 9:31 AM, changed a total of 2 times.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Oddbjoern-Hoevik wrote on 11/27/2020, 1:26 PM

Jeg har standard utgaven av Magix, men har problemer med å laste ned filer til PC'n, mappenavnet er ok men ikke innholdet, er det grunnet AVAS anti virusprogrammet eller... er nybegynner..

Oddbjoern

 

CubeAce wrote on 11/27/2020, 3:10 PM

@Oddbjoern-Hoevik

Hi Bjoern.

Yes Avast is a known problem and should be turned off as well while downloading and then added to the exceptions list.

The Staff news post on that information is here.

https://www.magix.info/us/forum/attention-problems-with-avast-and-avg-antivirus--1252188/

Ray.

Last changed by CubeAce on 11/27/2020, 3:11 PM, changed a total of 1 times.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.65. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507