Downloading Products Movie Studio 2023 and Acid Pro 11

Raymond-Huffman wrote on 2/5/2023, 8:21 AM

Why is downloading two purchased products from Magix slow slow or a complete failure? I just download 3.7GB from Google in 1min and 35 seconds and Magix fails to download 828mb for Movie Studio 2023. It just stops at 1%. Acid Pro 11 was the same story had to sit here for 45 minutes hitting the "continue" button to finally download Acid Pro 11 after it repeatedly stopped downloading.

Side note, the 3rd party software items downloaded fast.

 

Comments

johnebaker wrote on 2/5/2023, 8:44 AM

@Raymond-Huffman

Hi

There are many users who have been experiencing this issue, which has been reported to Magix, we are awaiting a response.

John EB
Forum Moderator

VPX 15, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 22H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.