DVD created on MEP2015 Pro will not play on all dvd players

justforjunk wrote on 1/24/2015, 5:10 PM

Forum help

I don't know if this a continuation of the DVD burning problem many have inquired about, but here is my situation.

I created and burned a NTSC DVD to DVD+R using MEP 2015 pro.  After I burned it I tested it on several DVD players I have and it plays fine.  But when I took the same disk to another persons house, none of DVD players he had would play it.  I would get an error message from the DVD player, INCORRECT DISK.

So I took the same project, loaded it in MEP 2013 Plus, burned it to same make of DVD+R disk.  The burned disk, with the same file. The disk created in MEP 2013 will play in the DVD  players that the disk created and burned in MEP 2015 Plus  would not, in addition to all the DVD players that I had successfully  played the disk created and burned in MEP 2015 pro previously.

I ran both programs side by side on computer and checked the options under File-Setting for something different. Although some the screens are different I did not see any major problems. 

 

Is this a known problem?  Have any ideas.

Vincent

 

Comments

browj2 wrote on 1/24/2015, 6:11 PM

Hi,

There have been problems. Check that you have the latest patch that just came out a couple of days ago and try encoding and burning again. Let us know how you make out.

Last changed by browj2 on 1/24/2015, 6:11 PM, changed a total of 1 times.

John C.B.

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johnebaker wrote on 1/25/2015, 6:08 AM

Hi

In addition to John CBs answer - you could have discs which are of variable quality - especially if they are non branded or 'shop' branded discs.

I use Ritek and RiDisc  DVD-R, not DVD+R - some older players cannot recognise them, and Verbatim DVD-RW brands and have not had any issues with non playing discs even on my 10yr old Panasonic DVD recorder.

HTH

John

Last changed by johnebaker on 1/25/2015, 6:08 AM, changed a total of 1 times.

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

justforjunk wrote on 1/25/2015, 10:28 AM

Hi

In addition to John CBs answer - you could have discs which are of variable quality - especially if they are non branded or 'shop' branded discs.

I use Ritek and RiDisc  DVD-R, not DVD+R - some older players cannot recognise them, and Verbatim DVD-RW brands and have not had any issues with non playing discs even on my 10yr old Panasonic DVD recorder.

HTH

John

Thanks for the info John.  I use verbatium DVD+R discs. Like I said earlier, if I burn the DVD with an older version of MEP's the DVD's play in any DVD I can find.  I have so far burned about 5 DVD's trying to test your suggestion, and I still get the same results every time.  If its burned on MEP 2013 pro it plays in all the DVD players just fine, if I burn on MEP 2015 Pro the disks will not play in all the DVD players, only some of them.

 

I am going to look for the patch suggested in the answers to my question, and see if that solves anything.  If not then I will give more feedback under this topic.

Thanks for your help

Vincent 

justforjunk wrote on 1/25/2015, 11:28 AM

Hi,

There have been problems. Check that you have the latest patch that just came out a couple of days ago and try encoding and burning again. Let us know how you make out.

Well I just downloaded the latest patch, and tryed to burn the DVD+R again.  I get the same results as in my first inquiry.  The disc will play in some DVD players but not in others.  Like I stated earlier, if I take the same project and burn it using MEP 2013 Pro then, it will play in all the DVD players. 

 Sure seems like something that is specific to MEP 2015 Pro that is causing the problem.  Another person on the forum suggested that I try a different type of DVD maker, but that does not seem to solve the problem, and I get the same results.  Have made coasters out of a lot of DVD's trying to solve this issue. 

Any new ideas will be helpful.

Vincent

terrypin wrote on 1/25/2015, 3:18 PM

Hi,

Players are inconsistent about playing PAL and NTSC. Some play both, some play one or the other. So one possibility you might eliminate is that your NTSC DVD really is NTSC and not PAL. There have been recent discussions about a bug that affects this.

So go to the location specified under Program settings > Folder where your rendered DVDs are placed by MEP during the burn process. (Or load the disc itself into MEP.) Open one of the VOB files and use the free MediaInfo program to check its size. If it's NTSC it will be 720x480. If it's been wrongly rendered as PAL then it will be 720x576.

 

Last changed by terrypin on 1/25/2015, 3:18 PM, changed a total of 1 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017 (Using scores of macro scripts to add functionality, tailored to these versions.)

justforjunk wrote on 1/25/2015, 4:55 PM

 

Hi,

Players are inconsistent about playing PAL and NTSC. Some play both, some play one or the other. So one possibility you might eliminate is that your NTSC DVD really is NTSC and not PAL. There have been recent discussions about a bug that affects this.

So go to the location specified under Program settings > Folder where your rendered DVDs are placed by MEP during the burn process. (Or load the disc itself into MEP.) Open one of the VOB files and use the free MediaInfo program to check its size. If it's NTSC it will be 720x480. If it's been wrongly rendered as PAL then it will be 720x576.

 

Terry,

I need a simpler explaination, of finding the VOB files for Mediainfo program to check.  In program setting/folder which of the different files locations contains VOB files.  I have these locations:  Projects/Exports/Imports/Recording/ Disc images/audio editor/ image editor store locations.

  When I run the Infomedia program and go to the these different  locations I don't find VOB files.  Can you help me understand how to find them.

Thanks

justforjunk wrote on 1/25/2015, 5:09 PM

 

 

Hi,

Players are inconsistent about playing PAL and NTSC. Some play both, some play one or the other. So one possibility you might eliminate is that your NTSC DVD really is NTSC and not PAL. There have been recent discussions about a bug that affects this.

So go to the location specified under Program settings > Folder where your rendered DVDs are placed by MEP during the burn process. (Or load the disc itself into MEP.) Open one of the VOB files and use the free MediaInfo program to check its size. If it's NTSC it will be 720x480. If it's been wrongly rendered as PAL then it will be 720x576.

 

Terry,

I need a simpler explaination, of finding the VOB files for Mediainfo program to check.  In program setting/folder which of the different files locations contains VOB files.  I have these locations:  Projects/Exports/Imports/Recording/ Disc images/audio editor/ image editor store locations.

  When I run the Infomedia program and go to the these different  locations I don't find VOB files.  Can you help me understand how to find them.

Thanks

Terry,

 

I found the vob files and when I run mediainfo on it you are right it comes up as 720x576. SO I guess based on your information this is a PAL , and wrongly rendered.  But I still don't undersatnd why the DVD that is created will play in some DVD players and not in others.  These players I don't think will even play a PAL disk, but I could be wrong.

So where do I go from here, is it still something that Magix needs to solve?  Thanks

Vincent

terrypin wrote on 1/26/2015, 1:58 AM

I need a simpler explaination...

I found the vob files...

That Disc images label was a clue!

So the cause of your problem is identified: your DVD is PAL, not NTSC as you intended.

I don't use MEP 2015 myself so hopefully another user will step in here with comments on whether the bug we've discussed, which I reckon is the cause, remains present after the latest patch. (Which I assume you've now installed?) If so I'd suggest you send a ticketed support request to Magix Support, including a link to this thread.

Meanwhile, apart from the obvious practical solution of using MEP 2013 to burn NTSC successfully, see if any of these threads help you to find a quick fix for the MEP 2015 issue:

http://www.magix.info/us/i-cannot-create-a-ntsc-formated-dvd-it-is.knowledge.1117031.html

https://dl.dropboxusercontent.com/u/4019461/MEP-BurnSettings-Adv.jpg

http://www.magix.info/us/mep2015-dvd-burn-problem.knowledge.1115385.html

http://www.magix.info/us/dvds-burned-with-mep-2015-plus-wont-play-on.knowledge.1117526.html

http://www.magix.info/us/burning-movie-to-dvd.forum.1116002.html

 

But I still don't undersatnd why the DVD that is created will play in some DVD players and not in others.

For the reason I gave; "Players are inconsistent about playing PAL and NTSC. Some play both, some play one or the other."

These players I don't think will even play a PAL disk, but I could be wrong.

Until you test again, I suspect you are. I think you tried to play a PAL DVD on a player(s) that will only play NTSC.

Last changed by terrypin on 1/26/2015, 3:09 AM, changed a total of 5 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017 (Using scores of macro scripts to add functionality, tailored to these versions.)

justforjunk wrote on 1/26/2015, 8:54 AM

I need a simpler explaination...

I found the vob files...

That Disc images label was a clue!

So the cause of your problem is identified: your DVD is PAL, not NTSC as you intended.

I don't use MEP 2015 myself so hopefully another user will step in here with comments on whether the bug we've discussed, which I reckon is the cause, remains present after the latest patch. (Which I assume you've now installed?) If so I'd suggest you send a ticketed support request to Magix Support, including a link to this thread.

Meanwhile, apart from the obvious practical solution of using MEP 2013 to burn NTSC successfully, see if any of these threads help you to find a quick fix for the MEP 2015 issue:

http://www.magix.info/us/i-cannot-create-a-ntsc-formated-dvd-it-is.knowledge.1117031.html

https://dl.dropboxusercontent.com/u/4019461/MEP-BurnSettings-Adv.jpg

http://www.magix.info/us/mep2015-dvd-burn-problem.knowledge.1115385.html

http://www.magix.info/us/dvds-burned-with-mep-2015-plus-wont-play-on.knowledge.1117526.html

http://www.magix.info/us/burning-movie-to-dvd.forum.1116002.html

 

But I still don't undersatnd why the DVD that is created will play in some DVD players and not in others.

For the reason I gave; "Players are inconsistent about playing PAL and NTSC. Some play both, some play one or the other."

These players I don't think will even play a PAL disk, but I could be wrong.

Until you test again, I suspect you are. I think you tried to play a PAL DVD on a player(s) that will only play NTSC.

Terry,

 

Thanks for your help.  I have opened a support ticket with Magix, regarding this issue with a link to the forum I started.  Looks like this is the same issue others are having, they are just expressing their issue in different terms.

 Terry can you point me to the specific posting you did for the instructions on using IMGburn. It would be a big help.

Vincent

terrypin wrote on 1/26/2015, 11:05 AM

 

 Terry can you point me to the specific posting you did for the instructions on using IMGburn. It would be a big help.

Vincent

 

Hi Vincent,

You'd find many posts from me about this by typing ImgBurn into the Search tool on the right.  Here's one that covers both the MEP and ImgBurn usage aspects.

http://www.magix.info/uk/dvd-wont-burn.knowledge.933575.html

(Scroll down to earliest reply and work back.)

Last changed by terrypin on 1/26/2015, 11:07 AM, changed a total of 2 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017 (Using scores of macro scripts to add functionality, tailored to these versions.)

justforjunk wrote on 1/26/2015, 11:05 AM

 

I need a simpler explaination...

I found the vob files...

That Disc images label was a clue!

So the cause of your problem is identified: your DVD is PAL, not NTSC as you intended.

I don't use MEP 2015 myself so hopefully another user will step in here with comments on whether the bug we've discussed, which I reckon is the cause, remains present after the latest patch. (Which I assume you've now installed?) If so I'd suggest you send a ticketed support request to Magix Support, including a link to this thread.

Meanwhile, apart from the obvious practical solution of using MEP 2013 to burn NTSC successfully, see if any of these threads help you to find a quick fix for the MEP 2015 issue:

http://www.magix.info/us/i-cannot-create-a-ntsc-formated-dvd-it-is.knowledge.1117031.html

https://dl.dropboxusercontent.com/u/4019461/MEP-BurnSettings-Adv.jpg

http://www.magix.info/us/mep2015-dvd-burn-problem.knowledge.1115385.html

http://www.magix.info/us/dvds-burned-with-mep-2015-plus-wont-play-on.knowledge.1117526.html

http://www.magix.info/us/burning-movie-to-dvd.forum.1116002.html

 

But I still don't undersatnd why the DVD that is created will play in some DVD players and not in others.

For the reason I gave; "Players are inconsistent about playing PAL and NTSC. Some play both, some play one or the other."

These players I don't think will even play a PAL disk, but I could be wrong.

Until you test again, I suspect you are. I think you tried to play a PAL DVD on a player(s) that will only play NTSC.

Terry,

 

Thanks for your help.  I have opened a support ticket with Magix, regarding this issue with a link to the forum I started.  Looks like this is the same issue others are having, they are just expressing their issue in different terms.

 Terry can you point me to the specific posting you did for the instructions on using IMGburn. It would be a big help.

Vincent

Terry,

I figured out how to burn the DVD using IMG burn, however even though I used it the image that MEP 2015 Plus is rendering must be PAL as we concluded.  So the disk I burned became another coaster to scare birds away. I sure hope Magix support has a solution.  There seem to be a lot of people including me, the regret updating to MEP 2015 from 2013.

Vincent

 

terrypin wrote on 1/26/2015, 11:14 AM

Terry,

I figured out how to burn the DVD using IMG burn, however even though I used it the image that MEP 2015 Plus is rendering must be PAL as we concluded.  So the disk I burned became another coaster to scare birds away. I sure hope Magix support has a solution.  There seem to be a lot of people including me, the regret updating to MEP 2015 from 2013.

Vincent

 

Your follow up crossed with my reply. Next time I'll give it an hour for you to work out yourself!

I wondered why you were asking about ImgBurn, as it clearly won't repair MEP's wrong encoding. But why are you physically burning at all during this experimental problem chasing exercise? Simply play the DVD folder.

Note also that an even simpler alternative to my Cancel method is to use the Encode to directory option, which will allow unattended rendering.

P.S. No need to quote all previous material when replying.

Last changed by terrypin on 1/26/2015, 11:17 AM, changed a total of 2 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017 (Using scores of macro scripts to add functionality, tailored to these versions.)

johnebaker wrote on 1/26/2015, 12:33 PM

Hi

Have you read this post about the same problem?

See the second post from the bottom.

John

 

Last changed by johnebaker on 1/26/2015, 12:33 PM, changed a total of 1 times.

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

justforjunk wrote on 1/28/2015, 12:14 PM

The problem appeared to be resolved of Magix Movie Edit Pro 2015 Plus burning PAL  DVD's when NTSC is selected.  After many e-mail back and forth to Magix support.  Here is what they recommend.

Download the latest patch for MEP 2015,  you should have 14.0.0.166 which has corrected the PAL issue.

When you go to burn your first NTSC DVD after applying this patch make sure you do the following.

I would recommend deleting any temporary image files. I suspect something is simply not being set correctly or you are choosing something wrong.


Let us recap:
DVD stage (burning screen),
Select burn DVD,
Select on the option where your DVD burner comes up the encoder settings. Maker sure the preset is set to NTSC Standard DVD.  I should not say " User Defined"

When asked in the burning to Encode all or Use all select Encode all and rewrite chapter menus.

 If this dialog comes up it proves there was previous files kicking around.

--
Thank you for contacting Magix Support.

Best regards,
Bob Braun

terrypin wrote on 1/28/2015, 12:53 PM

OK, as mentioned a few days ago, I assumed you'd promptly installed the patch.

For anyone else who ends up here re this issue, it does indeed fix the NTSC problem we've been discussing for weeks. Here's an extract from an email I received recently from MAGIX:

We have made bug fixing a higher priority in our video software development during the past few weeks/months and our developers have been pretty diligent about it. This patch also addresses the issue with the NTSC DVD-authoring, where the first/menu VOB came out as PAL. So, that should hopefully take care of the whole situation.

Last changed by terrypin on 1/28/2015, 12:53 PM, changed a total of 1 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017 (Using scores of macro scripts to add functionality, tailored to these versions.)

HabsGamer wrote on 12/1/2015, 11:20 PM

Hello, I have the same problem. So I went to the magix support to get the patch but when I try to install it, it says something about 64 bit version. I'm using Movie Edit Pro 2015 32-bit version... where can I find the patch for this version?? Thank you!