Comments

johnebaker wrote on 7/24/2018, 7:18 AM

@Israel-GuerraRodriguez

Hi

. . . . told me thad i have a probleme called number -24 and somehting wrong with my @mail . . . .

Error -24 indicates that the email address you used to register the program is different than the email address you are currently using. 

Check the email address used to register/activate the program is correct by selecting File, OnLine, Manage your login settings is correct

 

If this does not resolve the issue then you need to contact Magix support through this contact request form.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.