Comments

johnebaker wrote on 11/24/2020, 9:37 AM

@ash01

Error code -24 means serial number has already been registered to another email address.

Assuming you bought the software new and from Magix check the email address you are using is the same as you purchased the software with.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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ash01 wrote on 11/25/2020, 4:11 AM

Thanks John

I bought the software through Amazon , I tried the other email linked to Amazon and again did not work... I am not sure what else to do

condex wrote on 11/25/2020, 4:29 AM

You'll need to follow this up with Amazon as your purchase path is via Amazon.

Amazon is a direct vendor of many products but they also act as a platform for 3rd party providers to sell their products. Check to see if your purchase was with Amazon being the direct vendor or as a link to a 3rd party company. Also, make sure that the Amazon URL address that you purchased through is a genuine Amazon address. And was the price you paid reasonably close to the retail price via MAGIX or was it a "too good to be true" bargain price? I'm sure you know what's probably happened if the latter.

 

Vincent-OBrien wrote on 2/3/2021, 8:19 AM

I have an error 24 on trying to use my licence number. I believe that my email has not changed. How can I contact Magix Support?

rraud wrote on 2/3/2021, 10:17 AM

How can I contact Magix Support?

https://support2.magix.com/customer/en/request
It is a bit confusing... see this recent post for step-by-step instructions.
https://www.magix.info/us/forum/wrong-serial-number--1259553/#ca1608151

If SF was purchased from a third-party, like Amazon, contact the seller.