emmrecs wrote on 1/5/2024, 3:36 AM


The serial number shouldnt be registered to anyone else

Indeed, but these are user to user forums, not any contact for Magix staff so no-one here can really definitively help you with this problem, sorry.

However, you need to ensure that the email address in your Magix account is exactly the same as the one you are now using to register the software. If the account address is "wrong" you can use the section User data to update and correct it.

If you cannot access your account you need to email full details to and ask for their help in resolving this.


Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam