Comments

johnebaker wrote on 5/8/2020, 3:03 AM

@Kerry-Allen

Hi and welcome to the forum.

Is this a new install or was the program working and has now displaying the error.

If the program was working, what has changed on the computer eg Windows update, cleaned up the hard drive etc.?

John EB
Forum Moderator

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Kerry-Allen wrote on 5/8/2020, 8:39 AM

John my hard drive died and I had to reinstall all the software on the replacement so it was a new install. In desperation, last night I removed the program and will attempt a reinstall tonight. It worked perfectly to import photos before this nightmare began so I can only hope it was a download glitch or due to Windows 10. I will let you know what happens. Thanks for your help.

emmrecs wrote on 5/8/2020, 8:49 AM

@Kerry-Allen

Exactly which version of PM are you trying to reinstall?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Kerry-Allen wrote on 5/8/2020, 9:12 AM

Jeff it is Photo Mgr Deluxe 13.1.1.12 I have just reinstalled and so far, so good with no errors but I chose the minimum program install without all of the extras so perhaps that was the issue? Thanks John and Jeff for your quick responses to my problem. I guess the answer is to uninstall and reinstall.

emmrecs wrote on 5/8/2020, 10:24 AM

@Kerry-Allen

Good to hear, thank you.

13.1.1.12 is the latest version, but I confess to not remembering anything about extras. With many other Magix programs there is a core program, sometimes available Free, but choosing to buy a paid-for upgrade variant then allows the user to access, download and install various extras and add-ons. In the case of PhotoManager I'm not sure what they would be?

Or, were these "other programs"?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D