Error has occurred during export with an external video codec

RayGus wrote on 5/13/2019, 4:43 AM

Hi ,

I am using MEP Premium 2016 and have been exporting HEVC files (4k 50 fps) without problem.

Today I got the dreaded...

An error has occurred during export with an external video codec. Please check export settings (resolution, framerate, etc) and make changes if necessary. If problems persist, it is recommended to restore default settings.

I have followed the instructions above but they did not work.

It seems very odd that it has stopped working.

Can anyone help ior advise please...would be very grateful.

Thank you Ray

ps I can get screenshots of anything if that would help.

 

Comments

CubeAce wrote on 5/13/2019, 5:52 AM

@RayGus

See if you have under 'File' the option to 'reset all settings' as you have probably played about with the encoder settings to a degree where it can't cope with the settings you have altered it to.

Asus P8 Z68-V/GEN3 Motherboard. Intel i5-3570k CPU @ 3.40Ghz quad core. 16GB ram. Windows 7 Pro 64bit with service pack1 plus all updates. 2 x 320GB SSD drives striped for faster R/W times. WD internal SATA 7,200rpm hard drives. Total 8TB. Three external WD drives for backup. NVdia Gforce GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. CUDA cores 384 Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared sytem memory 9967MB PCi Express x4 Gen3.

RayGus wrote on 5/13/2019, 6:59 AM

Many thanks CubeAce...I don't touch settings etc but tried what you said and reverted to default.

Unfortunately still no luck and same error message?

 

CubeAce wrote on 5/13/2019, 3:36 PM

Try checking when creating a new project that the frame rate and audio sampling rate are set to the same settings as the imported video files that you use.

If that fails, then try a different export format and see if another format works. If it does work then something has gone wrong with your export settings for that particular file format.

The more information you give us about your project, the more we may be able to pin down the fault.

Also check that your video files are not variable frame rate. MEP will not work with variable framerate files.

Asus P8 Z68-V/GEN3 Motherboard. Intel i5-3570k CPU @ 3.40Ghz quad core. 16GB ram. Windows 7 Pro 64bit with service pack1 plus all updates. 2 x 320GB SSD drives striped for faster R/W times. WD internal SATA 7,200rpm hard drives. Total 8TB. Three external WD drives for backup. NVdia Gforce GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. CUDA cores 384 Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared sytem memory 9967MB PCi Express x4 Gen3.

RayGus wrote on 5/14/2019, 1:28 AM

Many thanks CubeAce...I will check these things and really appreciate your help.

For the record what makes it strange is that I have not touched or changed anything and have regulalry made videos of exactly the same type etc without problem....

Anyway, will give it a try...thank you very much...appreciated.

Best wishes Ray

 

RayGus wrote on 5/14/2019, 12:29 PM

Hi CubeAce...

I think you have solved it.

I have exported to MPEG 4 4K 25fps......it worked, no problem.

I have previously always done HEVC 4K 50fps

I am therefor wondering if when I imported I had the settings wrong......

I will be very careful with the next video and give that a try again and hopefully it will be ok...if not then I will have something wrong unfortunately....

I will let you know if it happens again and in the meantime thank you so much for your help which is much appreciated.

Very best wishes

Ray

Scenestealer wrote on 5/15/2019, 1:12 AM

@RayGus

So which one of @CubeAce's suggestions resolved it?

Were you able to export to HEVC 4K 50fps or only 25fps?

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 1809, MEP2016, 2017, 2018, 2019 Premium and prior, VPX7, VPX11. Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 1903, MEP2015 Premium.

CubeAce wrote on 5/15/2019, 1:51 AM

@Scenestealer

Neither. Ray used MPEG 4. Probably also kept to the same frame rate as the source video files.

Asus P8 Z68-V/GEN3 Motherboard. Intel i5-3570k CPU @ 3.40Ghz quad core. 16GB ram. Windows 7 Pro 64bit with service pack1 plus all updates. 2 x 320GB SSD drives striped for faster R/W times. WD internal SATA 7,200rpm hard drives. Total 8TB. Three external WD drives for backup. NVdia Gforce GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. CUDA cores 384 Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared sytem memory 9967MB PCi Express x4 Gen3.

RayGus wrote on 5/15/2019, 1:53 AM

I changed the export to 25 fps and it did the export. (I manually selected MPEG4 as well, instead of my usual preferred choice HEVC)

I am wondering if somehow I imported at 25 fps (do not know how, or if possible)

I am going to burn to disc next and will then try to export one that I have already done at 50fps and see what happens then.

Will let you know.

Best wishes Ray

emmrecs wrote on 5/15/2019, 3:35 AM

@RayGus

Reading your last post and seeing you intend to "burn to disc", do bear in mind that your current mp4 file will have to be re-exported in MPEG-2 format if you mean you wish to create a DVD.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

RayGus wrote on 5/15/2019, 3:55 AM

Thank you Jeff...

Have done and now have disc ready to play...

Much appreciated...

Best wishes Ray

Scenestealer wrote on 5/15/2019, 7:05 AM

Confused......!

We started out talking about a problem of exporting an HEVC 4K 50 fps to file and now we are talking about an MPEG2 DVD 25fps disc...?

@CubeAce

If your suggestions did not help then why is your comment of 14/5/2019 marked as the solution?

Actually HEVC is still MPEG4 but using the H.265 codec instead of H.264.

@RayGus

I presume you are aware that the HEVC codec requires a fee based download and activation in MEP?

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 1809, MEP2016, 2017, 2018, 2019 Premium and prior, VPX7, VPX11. Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 1903, MEP2015 Premium.

RayGus wrote on 5/15/2019, 7:14 AM

Hi Peter
I am aware that the HEVC codec requires a fee based download and activation in MEP and did that....

The ideas offered by Cubeace did in part solve the problem in that I have now exported to disk.....

I am now going to try an export of another movie which I have already successfully exported at 50 fps and see if it works...if it does I am going to assume I have done something wrong with the export I had a problem with...

If it will not export one, previously successfully exported, then I have a problem.

I have just tried again and I now see there is no 50fps 4K option......and this is on a file already exported at 50 fps previously, so I assume something has happened to Magix?

Any ideas please.

Thank you

Ray
 

RayGus wrote on 5/15/2019, 7:18 AM

The 50 FPS in 4K seems to have disappeared from all options....

RayGus wrote on 5/15/2019, 7:40 AM

Very odd....I have put another project in and it shows 50 fps....in 4K

I have changed export from main concept to default...BUT the other file, for some reason will not show the 50 fps option...
I will keep trying other options/files.

 

 

RayGus wrote on 5/15/2019, 9:25 AM

The 50 fps 4K option is appearing on other files but for some odd reason, not the one in question so I assume it must be something to do with that.

I will check properties of all imports and see if there is a clue there because it now seems to be working ok again, except for this one file.

Many thanks again to all

Ray

Scenestealer wrote on 5/15/2019, 7:48 PM

Hi Ray

I am therefor wondering if when I imported I had the settings wrong......

I have checked all versions I have for MEP and VPX and there does not appear to be any export preset (template) for HEVC 4K 50p either in "Display all" or in the Export Preset folder deep in C:\Program Data....... but I think I know what might be happening in your case. You can choose a 4K 25fps export template and change the fps in the export window that opens, to 50 by clicking on the button with the 3 dots and entering 50 manually, and this works for 50p export with or without HW acceleration. But the other thing which is more likely in your case is that if you select a 50p Movie Setting (E key) when you create the project, or maybe accept the prompt to change the movie settings to the 50p clip you are importing, the export HEVC box will by default open with an Fps to match the 50p Movie settings.

HTH

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 1809, MEP2016, 2017, 2018, 2019 Premium and prior, VPX7, VPX11. Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 1903, MEP2015 Premium.

RayGus wrote on 5/16/2019, 1:38 AM

Hi Peter.

First of all many thanks again for your help...really appreciated.

I did not realise that the three dots allowed manual adjustment of frame rate so that is great...thank you for explaining.

I will in future try your suggestion i.e. opening the 50p movie setting etc when I create the project....the odd thing is that when I open other projects that I have previously exported to disc, I do get the 50 fps option...it appears automatically

However, I will in future use your suggestion which will hopefull resolve the problem.

Many thanks for your help....really appreciated as this was so frustrating.

Best wishes Ray

Scenestealer wrote on 5/16/2019, 6:44 AM

Hi Ray

No problem it was an interesting exercise for me to pin down what the options were.

..the odd thing is that when I open other projects that I have previously exported to disc, I do get the 50 fps option...it appears automatically.

The other thing is that when you save and close a project it remembers your last export settings which appear when you reopen the project and choose Export to HEVC, or whatever, but if you create a new project then the Fps chosen in the Movie Settings appears to transfer to the export template automatically.

Cheers

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 1809, MEP2016, 2017, 2018, 2019 Premium and prior, VPX7, VPX11. Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 1903, MEP2015 Premium.

RayGus wrote on 5/16/2019, 11:30 PM

Thank you once again for your help and advice...really appreciated.

Will let you know how I get on with my next project.

Best wishes Ray

RayGus wrote on 5/17/2019, 1:30 AM

Hio Peter,

Didn't expect to be back but if failed again...
Completely new video.

4K
50FPS

I wanted to export as HEVC and the options came up as per the screenshot below...

But again I got the error message..

An error has occurred during export with an external video codec. Please check export settings (resolution, framerate, etc) and make changes if necessary. If problems persist, it is recommended to restore default settings.

I am now at a total loss as to what is causing this...

Any help would be appreciated.

Best wishes Ray

RayGus wrote on 5/17/2019, 1:36 AM

Hi Peter...

One further thing that might help...

It will allow export using MPEG4 at 50fps 4k...but not if I try to export as HEVC

Could the codec for HEVC be the problem?

Thanks

Ray

RayGus wrote on 5/17/2019, 1:43 AM

Finally,

I found this...

https://www.magix.info/uk/forum/why-doesn-t-the-hvec-work--1191635/

Not a lot of help but seems a common problem...

Very odd though as it has been working fine previously (dozens of videos exported etc)

CubeAce wrote on 5/17/2019, 8:54 AM

@RayGus

I noticed on your last uploaded picture that the template is showing it as 'User Defined' which normally means the settings have been changed from the standard settings used for that codec for that export setting. That could have a lot to do with the export coming up with with an error message. Open that dialogue box and select a preset closest to your needs and see if that works.

Asus P8 Z68-V/GEN3 Motherboard. Intel i5-3570k CPU @ 3.40Ghz quad core. 16GB ram. Windows 7 Pro 64bit with service pack1 plus all updates. 2 x 320GB SSD drives striped for faster R/W times. WD internal SATA 7,200rpm hard drives. Total 8TB. Three external WD drives for backup. NVdia Gforce GT 1030 Graphics clock 1252Mhz Memory data rate 6008Mhz. CUDA cores 384 Memory interface 64bit Memory bandwidth 48.06 GB/s 2GB of dedicated video memory, shared sytem memory 9967MB PCi Express x4 Gen3.

RayGus wrote on 5/17/2019, 9:25 AM

@RayGus

I noticed on your last uploaded picture that the template is showing it as 'User Defined' which normally means the settings have been changed from the standard settings used for that codec for that export setting. That could have a lot to do with the export coming up with with an error message. Open that dialogue box and select a preset closest to your needs and see if that works.

Hi..

That is part of the problem...

I have put a screenshot below.

There is no 50fps 4K option....

It seems to have disappeared but was there before...

Options for 50fps at 1080P but not at 4K