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joeman2116 wrote on 12/13/2020, 8:31 AM

my crash log for magix movie edit Pro Premium

 


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MAGIX Movie Edit Pro Premium  12.12.2020  23:24
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CrashDump 20201212_232418_v20.0.1.73.dmp successfully written

Error in module "atio6axx.dll" (Load address: 0x00007FFF7A870000) to address 0x00007FFF7D58A217 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 000014b4)
  00007fff7d58a20f   00 48 8b 80 10 ba 04 00 
  00007fff7d58a217 > ff a0 50 19 00 00 0f 1f 
  00007fff7d58a21f   00 65 48 8b 04 25 30 00 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

videodeluxe.exe    26.10.2020  15:07      f92285e8

Excess unnecessary data removed by Moderator

johnebaker wrote on 12/13/2020, 9:20 AM

@joeman2116

Hi and welcome to the forum

Are your AMD graphics card drivers up to date?

Does the crash occur when:

  1. starting the program?
  2. adding a video clips to the timeline?
  3. playing back the timeline?
  4. exporting the timeline?

What is your computer specification and Movie Edit Pro version - See this topic for information that is required.

What are the video and/or image formats you are adding to the timeline (if you get that far)?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.