Error in module "Videodeluxe.exe"... "ACCESS_VIOLATION"

a-brevard wrote on 11/6/2021, 3:24 AM

I am getting this error every time I try to render. I have uninstalled and reinstalled and still get the same error. Does anyone know what to do to fix this? Is there a patch or something? I have the latest version of Movie Edit Pro Premium 2022 and have downloaded and installed the update. When I'm trying to render a video it all of the sudden starts saving and this error pops up.

Just got another error, only this time it was this one.

Here is the crash log...

----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium 06.11.2021 00:40
----------------------------------------------------------------------
CrashDump 20211106_004058_v21.0.1.92.dmp successfully written

Error in module "videodeluxe.exe" (Load address: 0x0000000140000000) to address 0x00000001402B5A47 (Exception 0xc0000005 "ACCESS_VIOLATION")

Thanks for you help.

Comments

johnebaker wrote on 11/6/2021, 5:41 AM

@a-brevard

Please note this is a user to user forum so the full crash dumps are unnecessary as we do not have the tools to analyse what is going on.

We need more information:

What is your computer specification - see this topic for details of what is required and please quote the processor and graphics card/chipset make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
. . . . When I'm trying to render a video it all of the sudden starts saving and this error pops up. . . .

Is this immediately on start of export or later during the export?
If later please post a MediaInfo analysis of the video clip(s) locate a few seconds either side of the movie time when the crash occurs - see this tutorial on hpw to set up and analyse a video clip for posting the analysis in a comment - not a screen capture - if you are unfamiliar with the software.
A screenshot of the MEP Program settings, Device options tab may also help.

Added: - uninstalling and re-installing is the option of last resort - without removing files, registry entries and folders that are left behind the program is most likely to continue failing and may have made issues worse.

John EB
Forum Moderator

a-brevard wrote on 11/6/2021, 6:36 AM

Thank you. I actually copied everything from one tab (movie) to a fresh tab (movie) & then deleted the old tab. Then when I rendered the video on the new tab everything worked normally without crashing.

Thanks

johnebaker wrote on 11/6/2021, 8:05 AM

@a-brevard

Thanks for the feedback and solution - sounds like the project file was corrupted - pleased to here your have fixed the issue,

John EB