Error while downloading covers from the store ...

Ronald-King wrote on 9/1/2025, 4:43 PM

My computer died a hard death, so I got a new one and I am re-installing everything.

After installing Movie Studio 2025 Suite, when I click on then Effects menu, I get an error message that says "Error while downloading covers from the Store. Please check if an internet connection is available". The application locks up and the OK button in the error message is unclickable and the close button does not work. Have to shut down form task manager and cant actually do anything.

Well, I do have an internet connection, or I would not be able to write this.

Any help would be appreciated.

Comments

Ronald-King wrote on 9/13/2025, 3:27 PM

Anyone? I still have this problem. Renders application unusable. Even tried deleting and reinstalling.

Bol wrote on 9/13/2025, 4:02 PM

@Ronald-King

Hi Ronald,

This might be the solution for you. Start Movie Studio 2025 and go to: Help / Delete locale Store content....

HTH
Rob

Last changed by Bol on 9/13/2025, 4:02 PM, changed a total of 1 times.

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

„Wenn ein Problem unlösbar erscheint, liegt es nicht daran, dass man die Lösung nicht sieht, sondern weil man das Problem nicht erkennt.“

PC -1-

PC -2-

Ronald-King wrote on 9/13/2025, 5:46 PM

That seems to have done it. Thank you very much.

Bol wrote on 9/14/2025, 7:18 AM

@Ronald-King

Hi Ronald,

Thanks👍 for the feedback. Good luck with compiling your films.

Best wishes,
Rob

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

„Wenn ein Problem unlösbar erscheint, liegt es nicht daran, dass man die Lösung nicht sieht, sondern weil man das Problem nicht erkennt.“

PC -1-

PC -2-