Error while trying to activate with serialnumber

David-Kerpel wrote on 4/9/2023, 8:33 AM

I bought the MAGIX photo easy a few moments ago. When I tried ti activate the software online it returned to me error code -24. What is going on?????

Comments

johnebaker wrote on 4/9/2023, 11:14 AM

@David-Kerpel

Hi

Are you using the same email address in the activation dialog as you used to purchase the software?

What is the full name of the program ? You have posted under Photo and Graphic Designer however quoted Magic Photo Easy?

Do you mean Magix Photostory Easy?

John EB
Forum Moderator

Last changed by johnebaker on 4/9/2023, 11:16 AM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

David-Kerpel wrote on 4/9/2023, 12:41 PM

Yes, MAGIX Photostory easy (version 2). I checked on the data in my profile, and I am using the same mail address.

johnebaker wrote on 4/9/2023, 1:55 PM

@David-Kerpel

Hi

I would suggest you contact Magix by email to infoservice@magix.net detailing the problem.

Do note that you are likely not going to get a reply until Tuesday at the earliest - Easter Monday is a public holiday in Germany.

John EB

Last changed by johnebaker on 4/9/2023, 1:56 PM, changed a total of 2 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

David-Kerpel wrote on 4/11/2023, 11:32 AM

Two more questions:

Why, in the effects area I have only 3 effects while in the instructions manual I see 20 (for example in page 20)?

I cannot export the project as MPEG4- but in the instructions manual  (page 26) I see that can use that format?

emmrecs wrote on 4/11/2023, 1:17 PM

@David-Kerpel

The answer to your latest post is: because you have been unable, so far, to activate the product certain "features" of the program will only become available to download and use once activation is successful.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

David-Kerpel wrote on 4/12/2023, 1:35 AM

Finally MAGIX support team helped me to activate the program and I made an of online update but nevertheless I still have only 3 effects...

emmrecs wrote on 4/12/2023, 3:31 AM

@David-Kerpel

I don't have Photostory Easy but, assuming it is at least similar to Photostory Deluxe, have you checked under Help for an entry "Free Download" as well as "Update online"?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

emmrecs wrote on 11/14/2023, 3:45 AM

@knud-nielsen

With apologies, I have hidden your post to this thread since it is asking a completely different question to the one the tread starter asked.

Please do not hijack another user's thread in this way but rather start a new thread with your question. Thank you.

Jeff
Forum Moderator

 

Med undskyldninger har jeg gemt dit indlæg i denne tråd, da det stiller et helt andet spørgsmål end det, som slidbanestarteren stillede.

Undlad venligst at kapre en anden brugers tråd på denne måde, men start snarere en ny tråd med dit spørgsmål. Tak skal du have.

Jeff
Forum moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

emmrecs wrote on 11/14/2023, 5:49 AM

@knud-nielsen

You have posted again to this thread, despite being advised to start a new thread with your question. Hence, it has been hidden again.

To prevent further posts being made here I am closing this thread.

Jeff
Forum Moderator

 

Du har skrevet igen til denne tråd, på trods af at du bliver bedt om at starte en ny tråd med dit spørgsmål. Derfor er den blevet skjult igen.

For at forhindre, at der kommer flere indlæg her, lukker jeg denne tråd.

Jeff
Forum moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam