everything that plays on MAGIX music maker is extremely fuzzy.

alyssa-m wrote on 5/30/2017, 10:20 PM

everything that plays on MAGIX music maker is extremely fuzzy!

I can play audio in other programs. 
I think these are my specs
Processor: Intel(R) Core(TM) i5-7200u CPU @ 2.50GHz    2.71GHz
RAM:8.00GB  7.88gb usable
system type:64bit operating system, x64-based processor


operating system

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&2F5168C5&0&0201
Driver c:\windows\system32\drivers\intcdaud.sys (10.22.0.96, 802.98 KB (822,248 bytes), 2016-10-07 8:25 AM)
 
Name Conexant ISST Audio
Manufacturer Conexant
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C81AD&REV_1001\4&2F5168C5&0&0001
Driver c:\windows\system32\drivers\chdrt64isst.sys (9.0.140.1, 1.59 MB (1,668,632 bytes), 2016-10-07 4:20 AM)

Comments

emmrecs wrote on 5/31/2017, 3:51 AM

Hi.

First, please read this post https://www.magix.info/uk/forum/please-do-the-following-before-posting-your-question--621831/ and supply us with all the information requested there, especially about your computer and its soundcard.

Can you play audio in any other program without it sounding fuzzy?

With much more information from you we may be able to offer some ideas to you.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

alyssa-m wrote on 5/31/2017, 5:18 AM

Yes I can play audio in other programs.  I don't know how to find out the version number.  

I think these are my specs though

Processor: Intel(R) Core(TM) i5-7200u CPU @ 2.50GHz    2.71GHz

RAM:8.00GB  7.88gb usable

system type:64bit operating system, x64-based processor

alyssa-m wrote on 5/31/2017, 5:30 AM

I was able to get it clear for a second but than it went back to fuzz. 

emmrecs wrote on 5/31/2017, 5:34 AM

To find the version number of the program go to Help>About and tell us what is shown there.

Also, given the specific problem you have, we really do need to know about your soundcard AND your operating System.

I'll assume for now you're running Windows 10; in order to find details about your computer do the following:

Use the Cortana search box and type "system info" (without the inverted commas). Open the System Information desktop app, it will look something like this:

Click on the + sign next to Components and then on the Sound Devices item, as shown below:

We need to know what is shown on the right hand side (I have deliberately cut part of mine off in order to keep the image size reasonably small.)

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

alyssa-m wrote on 5/31/2017, 9:13 AM

To find the version number of the program go to Help>About and tell us what is shown there.

Also, given the specific problem you have, we really do need to know about your soundcard AND your operating System.

I'll assume for now you're running Windows 10; in order to find details about your computer do the following:

Use the Cortana search box and type "system info" (without the inverted commas). Open the System Information desktop app, it will look something like this:

Click on the + sign next to Components and then on the Sound Devices item, as shown below:

We need to know what is shown on the right hand side (I have deliberately cut part of mine off in order to keep the image size reasonably small.)

Jeff

I hope I did this correctly.

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&2F5168C5&0&0201
Driver c:\windows\system32\drivers\intcdaud.sys (10.22.0.96, 802.98 KB (822,248 bytes), 2016-10-07 8:25 AM)
 
Name Conexant ISST Audio
Manufacturer Conexant
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C81AD&REV_1001\4&2F5168C5&0&0001
Driver c:\windows\system32\drivers\chdrt64isst.sys (9.0.140.1, 1.59 MB (1,668,632 bytes), 2016-10-07 4:20 AM)
 

 

alyssa-m wrote on 5/31/2017, 9:18 AM

MAGIX music maker

version 24.1.5.112   (UDP3)

UG code 8220 KA2

 

I don't know what a ug code is I put it just incase.

alyssa-m wrote on 5/31/2017, 9:34 AM

Oh I forgot to mention that it's also completely silent when I play a song sometimes.  and other times its fuzzy.

emmrecs wrote on 5/31/2017, 11:24 AM

OK. Thank you for the added information.

First, another question (sorry). Do you use the internal speakers of your computer or headphones to listen to the audio, or perhaps external speakers? If you use the internal speakers, is the problem also present if you plug in a pair of headphones. In other words, can you verify and confirm whether or not this problem affects ALL possible audio outputs.

Second, I think you need to go to the Conexant web site, and also perhaps the Intel site, and check whether there are any updated drivers for your sound card.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

alyssa-m wrote on 5/31/2017, 2:17 PM

its fuzzy when I plug in headphones and its fuzzy when I play the internal speakers.

I got all my updated drivers and now when I go into the music program and start and pause but no sound.

alyssa-m wrote on 5/31/2017, 3:20 PM

wait a minute.....after I installed the drivers none of my sound works now.

alyssa-m wrote on 5/31/2017, 4:14 PM

okay i got help from tech support. they fixed my overall sound but couldn't fix the problem with the program. he said the program seems to have lots of add ons so i might have to fiddle round with them does that sound right?

johnebaker wrote on 5/31/2017, 5:18 PM

Hi

. . . . the program seems to have lots of add ons so i might have to fiddle round with them does that sound right? . . . .

If the problem is with one project only then this could very well be the cause of the issue - open the Mixer (M key) and see if you have any effects turned on either on the individual tracks or the master control locations shown below.

Note MMM does come with a lot of 'add ons' - if you have installed any 3rd party VST's, Effects etc then check these as well - they should appear.

I am also wondering if the 'fuzzy sound' is actually overload distortion, and

. . . . its fuzzy when I play the internal speakers . . .

would suggest you are using a laptop.

Check that your volume levels are correct in the MMM's Mixer - the sound level meters, tracks and master, should only go into the yellow occasional and never into the red.

HTH

John EB

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

alyssa-m wrote on 5/31/2017, 5:53 PM

yes i am using a laptop. the problem is with all the sounds. the mixer goes into yellow.

alyssa-m wrote on 5/31/2017, 5:54 PM

oh and i had to get technical support to bring my sound back and its just fuzz again

 

johnebaker wrote on 6/1/2017, 1:54 AM

Hi

. . . . the problem is with all the sounds . . .

Do you mean just in Music Maker or any sounds eg music played with Windows Media Player?

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

telliamed19 wrote on 6/16/2017, 4:45 PM

Alyssa , may you verify if your soundcard mixer has no improvements effects : http://download.lenovo.com/km/media/images/HT501860/HT501860_14_20160830100459.jpg

Jack_Magix wrote on 6/19/2017, 7:25 AM

An audio interface would do the trick. A cheap and smart one is the Behringer Umc 202 Hd.