Excessive ram usage

Viperveteran wrote on 9/15/2020, 5:20 PM

Hi I am a new user of video pro x. I have this weird problem where the program will just consume all my memory even when I open it and leave it without touching it. When I open it, it just keeps using up all my ram gradually until the program freezes. It happens even quicker when I actually load a project. I suspect it might be a memory leak but I have no clue what to do. Any help would be appreciated.

 

Thanks

 

Processor: AMD FX 8350

Ram: 16GB DDR3

GPU: AMD Radeon 290x

Mobo@ Gigabyte 970A - DS3P

OS: Windows 10

 

Comments

CubeAce wrote on 9/15/2020, 6:14 PM

@Viperveteran

Hi.

I think VPX should top out using an extra 3GB when just opened but may increase if it hasn't finished loading all the additional content yet.

How many projects have you created? Are the projects residing on your C: drive?

Projects can be loaded into ram for use by VPX. I have projects that load over 20GB of ram and they are not that big. Under fifteen minutes. Normally this is when it's loading settings for various effects.

VPX needs a lot of empty C: drive space to work. If it hasn't, it could be loading stuff to ram instead.

This is only a guess at this point but do you have a lot of spare capacity on the C: drive?

Ray.

 

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Viperveteran wrote on 9/16/2020, 1:21 AM

Hi @CubeAce,

Thanks for the response. Well I only have one project at the moment and it is on my D: drive which has around 62gb free out of 500gb and my c drive has 44gb free out of 240gb. My pagefile is on the D drive I have tried turning it on for the C drive but it made no difference whatsoever.

The weirdest thing is if I only open VPX and not touch anything else the ram consumption just keeps on going up until it maxes out and freezes.

CubeAce wrote on 9/16/2020, 1:51 AM

@Viperveteran

Hi.

Did any of your projects crash before this happened?

Have you ever forced a shutdown of a project before this happened?

If so it may be worth going to the project folders and deleting any HO and HDP files. That should remove any entries that produce the list of projects you see on startup. See if that stops the memory creeping up. You can then try opening a project using an MPV file from the folder if you need to which should create new HO and HDP files.

I'm not sure but it could be a corrupt project causing this.

I'm sure if others here think I'm wrong they will chip in with new suggestions.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 9/16/2020, 2:21 AM

@Viperveteran

Hi

Which version of VPX are you running?

John EB

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Viperveteran wrote on 9/16/2020, 1:02 PM

@CubeAce @johnebaker

Thank you for your responses.

I tried removing the HO files that I had created but that did not fix the issue.


Support contacted me a short while and suggested that I reinstalled the visual c++ runtimes, I did that and also uninstalled and reinstalled my Video Pro x 11. When I restarted the ram usage stopped increasing after opening it and it seems that it is fixed. I am not sure which action resolved it, I probably should have reinstalled it first and then tried the visual c++ but I am happy that I can make some vids.

Thank you again for your help.

 

:)

johnebaker wrote on 9/16/2020, 1:12 PM

@Viperveteran

Hi

Thanks for letting us know the solution. The issue you were having is a very rare one - so rare that I cannot remember ever hearing this happen before.

John EB

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Viperveteran wrote on 9/16/2020, 1:57 PM

@johnebaker

It was the first time a program ever did that to me. 😄