export options gone after windows upgrade

kerrydales wrote on 11/22/2019, 6:34 AM

hi ive been using magix music maker premium 2014 for years recently upgraded to windows 10 now my export options mp3,wav ect are greyed out and says activate mp3 decoder but when i choose restore activation it asks for an order number ive never had that before even tho the software is activated and registered ,i purchased a new a physical disc of the software a few years back from a well known online store but i have no order number only activation code ,is there anyway around this never had this problem before regarding magix service centre wanting an order number, thanks


ralftaro wrote on 11/22/2019, 7:45 AM

Hi there,

This would indicate the program is no longer able to interface properly with some Microsoft/Windows multimedia components that it requires for the various export options. We had a few reports like this for older Music Maker versions in the past few days/weeks. It really does seem like a Windows update must have changed some internals and triggered the more frequent occurrence of this problem.

Please note that you have a free upgrade path to the most current generation of Music Maker, as per the information in the second part of my post here:


I very much recommend that you choose this option to resolve the issue, especially with with an older version like 2014, which isn't even officially designed and tested for Windows 10. However, just in general, I recommend using this upgrade path to gain access to the most recent product generation with all the latest bug fixes and improvements.

Hope this helps!


kerrydales wrote on 11/22/2019, 8:00 AM

thats great thank you 👍