FaceId Runtime error abnormal program termination

rjafe wrote on 7/30/2018, 6:37 PM

When I try to tag faces using FaceId on any photo the program just imediatly crashes every single time.

A pop-up appears saying "You recently worked on the FaceID. These changes are still being saved..." and then imediatly after an error window shows up with title "Microsoft Visual C++ Runtime Library" saying "Runtime Error! Program: (path to MAGIX)\Photo Manager Deluxe\17\PhotoManager_dlx.exe abnormal program termination"

And an OK button. When I click the button the program closes.

 

I could ID faces one single time right after I installed the program. Next time I tried it would not work anymore.

How can I fix this? Face tagging is one of the features that I wanted to use the most.

Comments

Rutland.Red wrote on 5/10/2019, 12:28 PM

I have the same problem

johnebaker wrote on 5/10/2019, 4:00 PM

@rjafe, @Rutland.Red

Hi

Do you have any unsupported image or video files in the folders you are using? IIRC there is an issue with some RAW file formats.

Photo Manager tagging for Face IDs works fine for me.

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Rutland.Red wrote on 5/11/2019, 4:47 AM

Thanks but how do I check this?

@rjafe, @Rutland.Red

Hi

Do you have any unsupported image or video files in the folders you are using? IIRC there is an issue with some RAW file formats.

Photo Manager tagging for Face IDs works fine for me.

John EB

 

Rutland.Red wrote on 5/14/2019, 11:21 AM

I recently flagged this issue with the Magix Support Team, this is their response.

I (Magix) have talked to our product owner and apparently this problem is already known and I could replicate the problem sporadically. 

At this point, I can only hope for your patience. I have created another bug entry for this. 
--

 

Jim-Adams7884 wrote on 7/22/2019, 1:04 PM

Has this been fixed? I am having this problem and it is one year since this problem was reported.

Jim-Adams7884 wrote on 10/29/2019, 9:32 AM

Has this been fixed? I am having this problem and it is one year since this problem was reported.


Still no reply 3 months later so year and 3 months waiting. Just contacted technical support again - will they help?

Jim-Adams7884 wrote on 12/4/2019, 12:36 PM

When I try to tag faces using FaceId on any photo the program just imediatly crashes every single time.

A pop-up appears saying "You recently worked on the FaceID. These changes are still being saved..." and then imediatly after an error window shows up with title "Microsoft Visual C++ Runtime Library" saying "Runtime Error! Program: (path to MAGIX)\Photo Manager Deluxe\17\PhotoManager_dlx.exe abnormal program termination"

And an OK button. When I click the button the program closes.

 

I could ID faces one single time right after I installed the program. Next time I tried it would not work anymore.

How can I fix this? Face tagging is one of the features that I wanted to use the most.

 

Jim-Adams7884 wrote on 12/4/2019, 12:41 PM

A year and 5 months and still no fix for this!! Same message from Magix that they know about it.

Disgraceful customer service. I have six programs from them and every one flawed. What a waste of money.

Trading Standards should take this problem up..

Jim-Adams7884 wrote on 12/20/2019, 2:01 PM

I thought I would give the program another try. I uninstalled, reinstalled, carried out updates.Result? Same error which suggests this is an inherent error that exists in this program, know to the developers and has not been fixed. Why is this program still advertised for sale?