Hello, I upgraded to 2021 and installed the newblue filters 5 and it doesn't show up in the plugins and the serial number doesn't work either.
It would appear from your second image that the NB server does not recognise your email address, perhaps because you have not previously registered any NB app or perhaps you now have a different email address to one which you may have used previously to register an NB app?
If you click on the "cog", top right corner of the NB Activation screen, you have an option to contact NB Support. Given that this is a problem of an unrecognised email address I suspect only they can help you.
Jeff
Forum Moderator
Thanks, Sending them a message.
This is their message.
Seth (NewBlue)
Sep 2, 2020, 11:55 AM PDT
Hi Eric,
Sorry you are having issues with Titler Pro.
The bundled EX version of the plugin is no longer supported so unfortunately it will not work in recent versions of Movie Edit Pro.
If you would like to upgrade to TP7 which is supported you can do so here: https://newbluefx.com/products/titling/titler-pro/
You can download and try it out first here: https://dl.newbluefx.com/download/Win/NewBlueTitlerPro7.exe
They want me to pay $300 for what is supposed to be included in the magix 2021 bundle? outrageous
You talk about NB Filters 5 Ultimate which does indeed come with MEP2021 Premium. However, your image shows NB TitlerEx which has nothing to do with NB Filters 5 Ultimate. The same with your response from NB - you sent them the image of TitlerEX, which does not come with MEP.
So, what exactly are you trying to do?
I just corrected that with them, sorry and thanks. I'm trying to activate NewBlue Filters 5 Ultimate but it won't recognize my email.