Hi John,

Thanks for the reply. Yes W10 crashed my PC too, which is how I got into this mess, but whatever.

I did as you suggested. I removed, and actually had to uninstall the program so I could reinstall and reregister - success on that at least. However. The video is still not showing in preview or on my timeline like it was before.

As for the new card, yes, I downloaded and installed all the right drivers as I run on a projector, and I had issues trying to get the new card to fit into my projection parameters, so I had to do it just to be able to do that, and yes they're the right ones for sure - Nvidia.

That should not be the problem for the motherboard, because as I said previously it worked with my older on-board AMD GPU, so I don't know what else it could be? Any ideas?

Thanks again.

@Andrew-Corner

Hi Andrew.

You did not give your PC specs. If we could have your graphics card information and CPU info it could help us diagnose potential setup suggestions. By the correct drivers John means not the Game ready drivers but the latest Intel DCH Graphics driver and nvidia graphics driver.

Ray.

Just installed Asus/NVidia GE Force GT/710

Running with Gigabyte board - GA-F2A85X-UP4

AMD A10-5800K APU with Radeon(tm) HD Graphics - 3.80 GHz

8 gigabytes of Ram

Windows 10 pro 64 bit

I just tried to import a new video to MMEP and it said there's an issue with the video resolution.

Specifically:

"the active movie has a resolution of 1920x1080(16:9), 29.97fps. The file "..." has a resolution of 1600x895 (16:9), 15fps. If you wish to adjust the movie and video monitor settings to the imported file, click on "adjust".".

Which I did, but it still did not fix the issue.

I tried another downloaded video and got:

"the active movie has a resolution of 1920x1080(16:9), 29.97fps. The file "..." has a resolution of 640x360 (16:9), 30fps. If you wish to adjust the movie and video monitor settings to the imported file, click on "adjust".".

I suspect this has something to do with the resizing I had to do with the Nvidia card to get it to fit into my screen....? I don't know. This is all French to me. I speak a little, but that's it.

@Andrew-Corner @johnebaker

Hi Andrew.

Assuming you are running a version of Movie Edit Pro 2021 then.

I'm not familiar with the Radon HD graphics spec so I can't comment on that but your nvidia card is not fully Direct X 12 compatible only being able to fully run on Direct X 11 so while it may run in Windows it may not be giving MEP the full functionality it needs.

So as a starting point try doing this in the program settings.

Just to see if you get basic functionality. If that works then check program settings and please take a screen shot using the print screen key and saving as a jpg in paint to post here.

If it does work you could also try altering the following settings to see if that improves performance.

Please substitute the words 'If the Intel GPU is not showing' to read 'If the Radon GPU is not showing'.

Let us know how you get on or if I'm wrong and you are not running Movie Edit Pro 2021, then which version are you running please?

Ray.

@Andrew-Corner

Hi Andrew.

Reading through your last comment some more.

If you get a warning as you did with the 'The file "..." has a resolution of 1600x895 (16:9) If you wish to adjust the movie and video monitor settings to the imported file, click on "adjust".".

I would advise not clicking on the 'adjust' as at that resolution you could easily trip up Movie Edit Pro with the amount of ram you have which is minimal. At 4K resolutions my system often gets into using more than 12GB of ram. I'm exporting a project right now and am using 11.8GB of system ram and 3.4GB of graphics card vram. As well as resolutions a lot of text or effects plug-ins can also increase ram usage.

I know 1600x895 is less than HD but decreasing the image size probably won't help. It is never good practice to mix frame rates either but should not cause irretrievable problems.

Also why did you have to adjust the screen resolution? What is your screen resolution?

I confess to being a bit confused.

Ray.

Yes, Move Edit Pro Plus 2021 is what the intro screen says.

It totally worked, thanks Ray!

I was about to give up and take the card out and just suck up the loss, so, thanks! 😉

I've already gone ahead and made the other change you suggested. Also seems to be working smoothly, I'll post later if I have any issues with my virgin voyage.

Can I just say how appreciative I am that I got the help I was looking for so quickly!~

Thanks again and take care,

Andrew

just saw your last comment. Again, I don't know how to answer that, over my pay grade and base knowledge.

I'll go ahead and pick up some more ram for the future, any you recommend?

@Andrew-Corner

Hi Andrew.

Don't worry about extra ram yet as I don't know what resolutions you are working at. If you do go for another 8gig which is a safer starting point for video editing, use the same as whatever is already in the system if possible. Make, type, memory size, and speed. There should be a sticker on the ram telling you the specs but if you have never done it before look up how to take out and put back ram. Also make sure the PC is turned off when you do it. Make sure you put the ram back into the correct slot. It will be one slot away from where the other one is seated and have the same colour holder. That is important, as well as putting it back in the correct way around and making sure it is seated properly again.

One last thing that could help MEP run a bit smoother.

Go to Windows Settings \ System \ and scroll down to Graphics Settings and open. Then under 'Graphics performance preference' use the 'Choose an app to set preference' and with the box underneath set to 'Desktop app',open the Browse dialogue box and navigate to Local Disc C: \ Program files \ Magix \ Movie Edit Pro (whichever version you have got) 2021 and scroll down the list until you come to 'Videodeluxe.exe and click on the application icon. This should bring up MEP and will show up as MAGIX Video deluxe (whatever version). Make sure it is et to 'Let Windows Decide'.

That may yield yet some further performance improvement for you.

Ray.

@Andrew-Corner

Hi

To clarify some points -

1. If your project setting is 1920 x 1080 (Full HD) and using Proxy* files, option is in the project settings and the lightning symbol bottom right of the preview monitor is turned on (blue) then you should be able to work smoothly with source video with a resolution of the same or less with your computer specification - it may struggle with Collages and Picture in Picture effects.
   
   * Proxy files are lower resolution less compressed video files which are created by MEP if you have the option turned on and will add to disc space usage, they are only used for editing, on exporting the 'real' video files are used. Once the project is finished end exported/ disc created you can delete the proxy files.
    
2. If you have 4K (UHD) or greater video source files then this is where the computer will begin to struggle, insufficient RAM and because there is no hardware acceleration (HWA) available means smooth playback within the program.
    
3. Ideally the project resolution setting should match the output setting, it is OK to export to lower resolution video then the project is set for, however exporting to a higher resolution may introduced some minor discrepancies in the positioning of items such as titles, and collage/PIP layouts

Export times for MP4, AVCHD and HEVC will be extended possibly up to 10x the length of the video on the timeline depending and what effects have been applied and you have used collages.

@CubeAce

. . . . . I know 1600x895 is less than HD . . . .

It is greater - HD is 1280 x 720 often called 720p

John EB