Comments

johnebaker wrote on 8/4/2025, 2:03 PM

@Toni-Banic

HI

Check your email for a confirmation of purchase, sometimes the email may end up in your spam folder, check there as well.

Do note this is a user to user forum not Magix Support or Sales.

If you have not received a confirmation email, which includes your serial number, then send an email to inforservice@magix.net.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Toni-Banic wrote on 8/4/2025, 2:12 PM

I know I always check spam but I haven't received anything, not even a response from inforservice@magix.net.

I sent the request 4 days ago.

EDWIN-RIVERA wrote on 8/4/2025, 6:25 PM

Hi, I had to install my Music Maker on a new PC because the old PC got damaged. I cannot find the email with the activation number. can you please help thank you

I have been sending emails since July 1st, they reply with a ticket number and they say that someone would get back to me. Then I try to find answers for my email and they say that my ticket has been taken care of and try again, I've been doing this for many times. Please help

Edwin Rivera

SP. wrote on 8/4/2025, 6:30 PM

@EDWIN-RIVERA You can find all registered serial numbers in your customer account at Magix.com. Simply log in with your e-mail and password and then look under 'My Products'.

Last month Magix updated their customer support system to a newer one. There were other reports that support didn't answer tickets in that time.

I guess that tickets get closed automatically after some days if you don't write a follow-up question or ask for an update status. You can, of course, create a new ticket by writing to infoservice@magix.net or using the SUPPORT link at the top of this page. But maybe the problem can be solved by checking your customer account.

EDWIN-RIVERA wrote on 8/4/2025, 7:00 PM

Thank you, however The activation code for Music Maker is not there. It show my activation code for other apps but not Music Maker

SP. wrote on 8/4/2025, 7:34 PM

@EDWIN-RIVERA So, did you buy Music Maker Premium Editions in the past or did you simply install the Free Edition and maybe bought some assets in the in-app-store?

The download link for Music Maker 2024 Free Edition (the latest Free edition that was offered) is this one: https://dl03.magix.com/musicmaker.exe

After installing you only need to login with your e-mail and password if you run the program. Later versions like Music Maker 2025 and 2026 are paid and no longer free.