Help not fast coming

Peter-Wilkinson wrote on 3/21/2019, 5:44 AM

Has anyone actually had a help ticket completed by MAGIX I have had a problem starting Vegas Movie 15 platinum for weeks, it wont get past the first splash screen yet I cant seem to get a reply from anywhere on how to fix this, the software simply refuses to open after numerous un installs and re installs, I have contacted support, sent screenshot and still never had an answer.

Comments

emmrecs wrote on 3/21/2019, 6:35 AM

@Peter-Wilkinson

The dedicated forum for Vegas Movie Studio is here. I suggest you repost there.

However, to directly answer your question, assuming you are using the appropriate support contact channel (e.g. by using the Contact button at the foot of every Vegas forum page) your experience is not one I share. I very recently had a specific problem with another Magix software, and so used the Contact button in this forum, and technical support replied to my ticket within, at most, a few days.

Jeff

Last changed by emmrecs on 3/21/2019, 6:35 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Sound Forge Audio Cleaning Lab, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Xenofex2 wrote on 3/21/2019, 7:23 AM

My experience is the same as Jeff. I have never had a problem with Support. Always had a response within a few days. Actually contacted them in the last couple of weeks and as the query progressed I had to send them my Project File. A response was received shortly afterwards.

George

 

Peter-Wilkinson wrote on 3/21/2019, 8:30 AM

Thanks Jeff & George, I will pop over there and see if anyone can help.