How can I tell if I have Video Pro X17 Standard or Ultimate?

murrayatuptown wrote on 8/4/2026, 5:53 PM

I mistakenly purchased the upgrade prior to the actual program due to daily prompts that the upgrade was on sale.

I tried submitting a help request twice today with a .jpg screenshot of my version and s/n info and an error occurred - support request could not be saved.

Maybe the activation was invalid because of the reverse order of purchase.

I downloaded & reinstalled today because I have a new PC. What I installed is

23.0.1.318 (UDP3)

UG Code 8488 KA1.

Thank you

Murray

Comments

browj2 wrote on 8/4/2026, 11:37 PM

@murrayatuptown

Hi Murray,

Watch this video. It will be plainly obvious if you purchased the Ultimate version.

John CB

John C.B.

VideoPro X(17U); Video Deluxe 2026 Plus, Movie Studio 2025 Platinum; PhotoStory Deluxe 2026; Music Maker 2026 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 11 Pro 24H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos