Comments

emmrecs wrote on 6/19/2023, 10:15 AM

@George-Temple

Welcome to the Magix user to user forums.

You need to email infoservice@magix.net with full details of your existing site and request the code.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Encomm wrote on 3/7/2024, 3:19 AM

Hi - I have the same issue. I've received the authorization code but when I use it it says 'invalid'. Is there anywhere I can contact directly for instant help please?

emmrecs wrote on 3/7/2024, 3:36 AM

@Encomm

No sorry, there is no instant help.

Your only option, I think, is to contact infoservice@magix.net again and explain what you are seeing.

What exactly were you doing when you received the "invalid" message? Was this from the Magix server or the server for your new hosting?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Encomm wrote on 3/7/2024, 3:45 AM

Hi Jeff, Thanks for your prompt reply. I've inherited our website for a very small community and hence new user of Xara and (don't judge me) am in the process of transferring to Wordpress. Simply because that's what I'm used to and for our purposes, simple for others to use. I've connected the domains and now in the process of cancelling the contract. Xara have supplied me with the authorisation code to allow the transfer and when I put it in to Wordpress, it came across as 'invalid'. Wordpress have an online (human) support agent who confirmed that the code is invalid. I need to do this before 12th March before the contract renews. Hope this makes sense? Any help appreciated. Thanks.

SP. wrote on 3/7/2024, 4:11 AM

@Encomm This is a user forum. We are users like you. So nobody here can help you in any way. You need to contact Xara or Magix customer support.

johnebaker wrote on 3/7/2024, 5:12 AM

@Encomm

Hi

Are you giving the code to, or entering it in a transfer form of, the new hosting company?

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Encomm wrote on 3/7/2024, 5:25 AM

Hi John,

I'm entering to the new hosting company (Wordpress). FYI I've already contacted Magix support after going round the houses a bit to find the right place. They've sent me a new code (which is exactly the same - unique link to our existing website). I tried again anyway - but still came up as invalid. Wordpress can't help so I'm a bit stuck.

I know this is a 'user' forum but if it helps anyone else like me, then hopefully worth it. But if I'm wasting mine and others' time, please say so, I won't be offended. Thanks!

 

Encomm wrote on 3/7/2024, 7:19 AM

UPDATE. All resolved. Magix support generated a new code which worked!

emmrecs wrote on 3/7/2024, 9:27 AM

@Encomm

Excellent news! Thanks for the update.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam