Comments

emmrecs wrote on 10/21/2021, 10:53 AM

@Puerto-Rock

Welcome to the Magix user to user forums.

Magix' Full Terms and Conditions, including the procedure for cancelling contracts, can be found here.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Cristofer-Henao wrote on 11/4/2021, 7:56 PM

@Puerto-Rock

Welcome to the Magix user to user forums.

Magix' Full Terms and Conditions, including the procedure for cancelling contracts, can be found here.

HTH

Jeff
Forum Moderator

You need to consider making a cancellation button for your products in our "service centers>my products" account... It's easy to upgrade licenses and products, but it takes having to contact you all, worrying if I'd get a response or not, just to cancel my monthly subscriptions. Doesn't look good for your business, makes you look greedy and not for the customers best interest. That's just my opinion.

emmrecs wrote on 11/5/2021, 4:46 AM

@Cristofer-Henao

Welcome to the Magix user to user forums, so not a contact for any Magix staff and it is highly unlikely that any of them will see your post, sorry.

However, I do sympathise with what you are saying; the system for cancellation is not especially easy. However Magix is a German company and it is more than possible that the process by which cancellation is activated is governed by German law.

However, you may wish to email customer service (infoservice@magix.net) and make your suggestion to them.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

SP. wrote on 11/6/2021, 5:15 AM

@Cristofer-Henao @emmrecs German law was actually changed some months ago. It now requires a contract cancellation to be as easy as a contract subscription. If you can subscribe by clicking on a button you must be able to cancel a subscription by clicking on a button.

Magix already modified Music Maker to just cancel a Soundpool subscription inside the program.

We need to wait to see if they will change something else. I would hope so.

emmrecs wrote on 11/6/2021, 5:20 AM

@SP.

Thank you for that update on German law. As you say, it will be interesting to see what Magix will do to comply with it.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Brian-Alves wrote on 1/11/2023, 7:20 AM

Wow, you guys are really pushing it with the difficulty level of cancellations and taking advantage of consumer's lack of knowledge. You make cancellations unfair, complex. Germany has adopted a new Fair Consumer Contracts Act (FCCA), which states clearly: the merchant must provide an easy, straightforward “cancel button” option for terminating a subscription.

So what's the holdup? My card has been charged numerous times for a product we don't use after numerous attempts to cancel by "sending an email".

Get your act together Magix, or you won't be in business for too long.

emmrecs wrote on 1/11/2023, 7:56 AM

@Brian-Alves

These are user to user forums, there are no Magix staff here so no-one who visits or posts can do anything to resolve your problem nor even offer any possible solution, other than those given above.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 1/11/2023, 10:36 AM

@Brian-Alves

Hi

Did you check to see if your contracts were listed in your account at magix.com?

If not then login with the email address and password your product(s) is (are) registered with and select My Contracts.

If your contracts are listed there then you should be able to cancel from there.

If not email infoservice@magix.net .

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

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