HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

emmrecs wrote on 5/23/2026, 3:35 AM

Which software are you asking about?

Jeff
Forum Moderator

SP. wrote on 5/23/2026, 6:16 AM

@emmrecs Regarding the high price I assume it's Vegas Suite?

@Michael-Schmidt6033 If you are trying to renew your subscription for Vegas, you need to switch over to Boris FX as Magix no longer sells Vegas.

emmrecs wrote on 5/23/2026, 7:43 AM

@SP.

Regarding the high price I assume it's Vegas Suite?

I agree, which is why I asked @Michael-Schmidt6033 for more details.

Jeff

Michael-Schmidt6283 wrote on 5/23/2026, 10:53 AM

This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.

Michael-Schmidt6283 wrote on 5/23/2026, 10:55 AM

Jeff, I have Vegas Pro v. 18 and 19. Last year, one payment renewed both of them. Does this Boris suggestion seem like it's correct?

emmrecs wrote on 5/24/2026, 2:31 AM

@Michael-Schmidt6033

Yes, as this post confirms, BorisFX now owns SoundForge.

However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was necessary to pay yearly for SF?)

Have you tried sending an email to infoservice@magix.net to explain the problem and request their help?

Jeff