How to get support/file a ticket

TLMuse wrote on 5/26/2018, 11:04 PM

Hi SFPM users-

I'm trying to file a ticket. I go to the tech support page:

https://www.magix.com/us/support/technical-support/#c756986

In the pro audio support section, it says this is where to file tickets. So I hit "Learn more" right under that.

This takes me to the Pro Audio Service Center:

https://www.magix.com/us/support/technical-support/pro-audio-support/

It says this is where to file tickets. There's a Sound Forge button. I click it and get to the login page:

https://www.magix.com/us/support/my-service-center/

Well, I'm already logged in, but it wants me to do it again, so I do. That takes me to my account page, where there is no obvious place to submit a ticket. I try various things before noticing that, at the bottom of the page (and not visible without scrolling), there's a technical support link in small type. Clicking that takes me...

...to the tech support page I started on, except scrolled to the bottom now, where there's a link to a personal service area.

So I click that and get sent to different Magix site. There I have to log in again.

Several links into that, I finally get to an app list, but SFPM 3 is not listed. So I'm going with Sound Forge Pro 12 (Win). Hopefully that will help me.

I'm trying to find a more diplomatic word than "idiotic" to describe this process, but I can't. Anyway, I'm posting this in case it might help another unfortunate Magix SFPM customer.

Gees, Magix, do you actively want to lose users?!

Comments

roger-yovan wrote on 6/17/2020, 1:04 PM

Why no Chat?

emmrecs wrote on 6/17/2020, 1:24 PM

@roger-yovan

Welcome to the Magix user to user forums.

Only Magix staff can answer your question but they rarely visit or post here so I suspect your question may receive no useful replies.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D