Hi SFPM users-
I'm trying to file a ticket. I go to the tech support page:
In the pro audio support section, it says this is where to file tickets. So I hit "Learn more" right under that.
This takes me to the Pro Audio Service Center:
It says this is where to file tickets. There's a Sound Forge button. I click it and get to the login page:
Well, I'm already logged in, but it wants me to do it again, so I do. That takes me to my account page, where there is no obvious place to submit a ticket. I try various things before noticing that, at the bottom of the page (and not visible without scrolling), there's a technical support link in small type. Clicking that takes me...
...to the tech support page I started on, except scrolled to the bottom now, where there's a link to a personal service area.
So I click that and get sent to different Magix site. There I have to log in again.
Several links into that, I finally get to an app list, but SFPM 3 is not listed. So I'm going with Sound Forge Pro 12 (Win). Hopefully that will help me.
I'm trying to find a more diplomatic word than "idiotic" to describe this process, but I can't. Anyway, I'm posting this in case it might help another unfortunate Magix SFPM customer.
Gees, Magix, do you actively want to lose users?!