How to move to a new computer.

Mark-Holdaway wrote on 6/1/2021, 4:07 PM

I am trying to move SpectraLayer Pro7 that I got with Vegas Pro18 to a new computer. The "License App" said The activation code had been used already. An activation code can be used only once to download or upgrade a license.
Please contact your software vendor to get a valid activation code.

How do I contact Magix, who supplied the software, to get a new code?

Comments

SP. wrote on 6/1/2021, 4:48 PM

@Mark-Holdaway 

Why is it necessary to use the code again? Shouldn't the SpectraLayers license be already registered to your Steinberg account?

If you cannot get it to work please contact Steinberg support.

emmrecs wrote on 6/2/2021, 3:54 AM

@Mark-Holdaway

Welcome to the Magix forums.

To expand a little on what @SP. wrote; Spectralayers is now a Steinberg product. Hence the advice to contact Steinberg Support.

Jeff
Forum Moderator

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Mark-Holdaway wrote on 6/2/2021, 7:48 AM

I will contact Steinberg and see if they can resolve the issue. Thanks

Mark-Holdaway wrote on 6/2/2021, 8:30 AM

I was able to reset get a new activation code. I needed to set up a profile on the Steinberg website. There is a detailed description of how to updated your profile to register Spectralayers 7 Pro using your original license no. and by using their "Licence App" that you install you are able to request and get a new install code.