How To Re-Download Instruments?

MarcosB wrote on 4/16/2019, 6:47 AM

I found myself in the situation where my instruments were not working correctly in Music Maker Pro. They all complained about not being activated, it might have been after this weekend's upgrade, it does not matter.

In my haste/frustration to remedy the situation, I deleted their files/folders from C:\Users\Public\Documents\MAGIX\Common\MxSynth, I actually emptied out the folder, thinking that Music Maker Pro would allow me to re-download them from the store.

Well no, the store thinks that I have them already and there is no way to force them to re-download or make the program see that they are absent.

I've already uninstalled and reinstalled the program thrice. Any help would be appreciated it.

Comments

johnebaker wrote on 4/16/2019, 7:26 AM

@MarcosB

Hi

. . . . the store thinks that I have them already and there is no way to force them to re-download or make the program see that they are absent . . . .

Click the Store tab and then the Gear and select Download all purchased content

Note you have to option of saving the downloads on you computer, if you have the space and do, then they do not have to be downloaded again for re-installing.

HTH

John EB

Last changed by johnebaker on 4/16/2019, 7:26 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

MarcosB wrote on 4/16/2019, 7:49 AM

Thank you for your response. Sadly, it only shows my loops/soundpools in that menu, not even my "Features". Also, where is this feature for keeping my downloads?

MarcosB wrote on 4/18/2019, 9:12 AM

So no one has had to do this before? I've already tried reaching out to Customer Service and all I received was a message asking for screenshots since they could not apparently understand my issue. This is frustrating, I mean I paid for this content, and now I cannot access it.

 

Yes it is true that I chose to delete the files from the folder, but I did not cause them to stop working initially, and I also did not write the store/downloader code that ONLY allows you to overwrite soundpools and not anything else.

browj2 wrote on 4/18/2019, 9:58 AM

I found myself in the situation where my instruments were not working correctly in Music Maker Pro. They all complained about not being activated, it might have been after this weekend's upgrade, it does not matter.

In my haste/frustration to remedy the situation, I deleted their files/folders from C:\Users\Public\Documents\MAGIX\Common\MxSynth, I actually emptied out the folder, thinking that Music Maker Pro would allow me to re-download them from the store.

Well no, the store thinks that I have them already and there is no way to force them to re-download or make the program see that they are absent.

I've already uninstalled and reinstalled the program thrice. Any help would be appreciated it.

Hi,

First mistake, never delete program type files that were done through installation. You have to uninstall, not delete. Now you probably have registry entries blocking you. The synths are also under:

C:\Program Files (x86)\Common Files\MAGIX Services\MxSynthss

and they probably work together with the ones in the folders that you deleted.

You may be able to uninstall these under Windows Apps, Music Maker Premium (Synthe…) or something like that.

What upgrade are you talking about? Windows, MusicMaker, from what to what?

If you upgraded MusicMaker from version 25 to 27, then you have to Activate using any serial numbers that you have for older versions and then go to the Store, click on the gear and download and activate everything to which you are entitled. If you are not logged in to the Store, then do so. Some actions, like a cleanup log you out. Same thing if you uninstall and reinstall the program - activate, download and install.

Watch this tutorial:

Failing all of that, try using the Microsoft uninstaller from the internet. Search for it.

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

MarcosB wrote on 4/18/2019, 10:14 AM

I will try this tonight, thank you for the guidance. And yes it was the upgrade to 27.

MarcosB wrote on 4/18/2019, 9:15 PM

So the one thing that is odd, is that after 5 re-installs, I never get that Activation to look like yours in that video, The 2 serial numbers that I own, both show up with green check marks, never the activate button next to them. I've been searching and searching the internet for the means to wipe it all clean, as in I would not re-entering my serials. But to no avail.

MarcosB wrote on 4/19/2019, 12:25 AM

I finally was able to fix it, I installed the program and the instruments into another computer and copied stuff over. This is something that I think they should work on, validation of media on launch or in the very least an option to re download instruments, whether or not i thinks that they are there

Larry98 wrote on 4/19/2019, 1:21 AM

Nobodoy can really help you when you not tell us which versions of the music maker you had earlier.

MAGIX Fan seit 2014.

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johnebaker wrote on 4/19/2019, 2:44 AM

@MarcosB

Hi

. . . . The 2 serial numbers that I own, both show up with green check marks, never the activate button next to them . . .

If the Music Maker versions you are trying to validate are older than MX then they will not validate, only Music Maker versions MX onwards are compatible.

. . . . . This is something that I think they should work on . . . .

The issue you are having is somewhat unique, and may be specific to your computer set-up of which you have provided no information. Please read this topic and put your computer spec and Music Maker details in your signature as recommended in the link to topic.

HTH

John EB

Forum Moderator

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

MarcosB wrote on 4/19/2019, 7:23 AM

https://www.screencast.com/t/abdnLTMTwX2

https://www.screencast.com/t/rbsRaovAi

https://www.screencast.com/t/QpAEby216

Does that help to explain why I could not re-download instruments?

 

Larry98 wrote on 4/19/2019, 8:17 AM

 

@browj2 already said above, never delete files from a programm without uninstalling it.
Did you uninstall the instruments as browj2 said above? btw the programm is called in german MAGIX Content und Soundpools it should in english something like MAGIX Content and Soundpools.

MAGIX Fan seit 2014.

Aktuelle Programme (jeweils neueste Version)
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MarcosB wrote on 4/19/2019, 8:45 AM

There’s no proper uninstall for ANY of the content. The Microsoft uninstall tool that was mentioned above was able to clean them out of the system, but this did not make them re-downloadable. The solution was ultimately to do a fresh install in a brand new machine and copy them over manually.

 

I am a software developer myself and I’m a firm believer in two basic principles, no software product is beyond improvement and it’s best for all discussions if they remain constructive.

 

There is nothing constructive in pointing out what should or shouldn’t have been done. Time flows forward, those statements do not lead to an action, they are not helpful. Let me put it to you another way, let’s assume that there was a hardware failure and those assets are now inaccessible, my original question stands. If for whatever reason the instruments become inaccessible, there is no way to re download them.

johnebaker wrote on 4/19/2019, 10:34 AM

@MarcosB

Hi

Your version of Music Maker, v 27.0.2.28, is not the current version which is 27.0.3.33 - did you not upgrade to the latest patch or have you discontinued your subscription?

John EB

 

Last changed by johnebaker on 4/19/2019, 10:34 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

MarcosB wrote on 4/19/2019, 10:47 AM

It was after THAT upgrade that the instruments first became inoperable. So I will be skipping that upgrade. Basically I had installed that upgrade, the instruments stopped working, I tried to redownload them, I couldn’t. Then I thought that if I removed them, I could then download them again. And you know the rest.

Btw, my serials don’t have an expiration? Are they supposed to?

emmrecs wrote on 4/19/2019, 1:55 PM

@MarcosB

my serials don’t have an expiration? Are they supposed to?

No, they never "expire" but future updates to MM will only be available to you for as long as you subscribe to the Update Service.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

MarcosB wrote on 4/19/2019, 2:01 PM

Ooh, I was not aware this, thank you for telling me about it.

Larry98 wrote on 4/20/2019, 12:19 PM

No, they never "expire" but future updates to MM will only be available to you for as long as you subscribe to the Update Service.

HTH

Jeff

The music maker has lifetime updates. You only have to pay when you want additional soundpools, instruments, presets and functions.
There is no update service.
 

MAGIX Fan seit 2014.

Aktuelle Programme (jeweils neueste Version)
Video deluxe Premium, Video Pro X, VEGAS Pro Edit 15, Music Maker und Xara Designer Pro X.
Eine komplette Programmliste findest du in meinem Profil.

MarcosB wrote on 4/20/2019, 12:39 PM

Thank you for the clarification.