Hi, I ordered one of Magix products on Magix website as a gift for my friend, not for me.
I tried to download it after ordering it whether or not the website is working first of all. But not register yet.
Then I let my friend know the download link and the serial number after confirming my downloading.
And his installation of the product has done.
But, the error message
“This serial number has already been registered to another email address.
Please contact MAGIX support. Error code:-24”
is appeared when activate & register the product.
Therefore, he can’t register and use the product.
I ordered it as my email address. But this product is not for me.
But I noticed the product info with the Serial number is on my account page even I just downloaded it.
I need to remove it from my account and let him register the product. Again, this is not for me
Does anyone know how to solve it?
Please let me know,
Thanks for your support,