Hub Login

Rick-Merriman wrote on 4/7/2024, 12:21 PM

I have no issue logging in via the web and a browser.

From within Photostory 2024 (most recent version win 11 128GB RAM - NVIDIA 3060) I can not login to view my account or use any of the tools such as the text-to-voice. I have the full pro version. I even tried updates and then even uninstalled and reinstalled the software, and I still have the same issue.

Any advice would be appreciated

Comments

johnebaker wrote on 4/7/2024, 1:01 PM

@Rick-Merriman

Hi

The text to Speech feature is only available with a Photostory deluxe 365 subscription.

If you recently bought the one time purchase version and you require the Text to Speech feature, email Magix at infoservice@magix.net to see if they will refund/change yo over to the 365 version.

John EB
Forum Moderator

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Rick-Merriman wrote on 4/7/2024, 5:13 PM

Yes I believe that is what I have. The issue is that I can not log in from the application for that or any tools or even see my account information... just spins and spins and spins.

emmrecs wrote on 4/8/2024, 3:23 AM

@Rick-Merriman

I definitely do have the subscription version and I see the same problem, at least to start with!

In my case, I also have the subscription version of Video Pro X15 and so tested the Hub log in in that software. Initially it too failed to connect but once it did, I was also able to connect in PS!

Perhaps, therefore, it was some sort of glitch with the server. I can only suggest you "keep trying"! It is certainly working now for me.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam